24
TROUBLESHOOTING
PROBLEM CAUSE
CORRECTION
1. Loss of Resin
A. Broken distribution tube
A. Replace distribution tube.
B. Inlet/Outlet connection reversed. B. Reconnect inlet/outle
t
connection properly.
2. Softener fails to regenerate. A. Electrical service to unit has A. Assure permanent electrical service
been interrupted.
(
check fuse, plug, pull
chain or switch.
B. Timer is defective.
B. Replace timer.
C. Power failure.
C. Reset time of day.
3. Hard Water
A. Bypass valve is open.
A. Close bypass valve.
B. No salt in brine tank.
B. Add salt to brine tank and maintain
salt level abovewater level.
C. Injector screen plugged.
C. Clean injector screen.
D. Insufficient water flowing
D. Check brine tank fill time and clean
into brine tank.
brine line flow control if
plugged.
E. Hot water tank hardness,
E. Repeated flushing of the hot water
tank is required.
F. Leak at distributor tube.
F. Make sure distributor tube is not
cracked. Check “O” Ring and tube
pilot.
G. Internal valve leaking.
G. Replace seals and spacers and or
piston.
4. Unit used too much salt.
A. Improper salt setting.
A. Check salt usage and sat setting.
B. Excessive water in brine tank.
B. See Problem No. 8.
5. Loss of water pressure.
A. Iron buildup in line to
A. Clean line to water conditioner.
water conditioner.
B. Iron buildup in water B. Clear control and add mineral
cleaner and
conditioner.
i
ncrease regeneration
frequency
.
C. Inlet of control plugged due
C. Remove piston and clean control.
to foreign material broken loose
from pipes by recent work done
on plumbing system.
6. Loss of mineral through drain line.
A. Air in water system.
A. Assure that well system has proper
air eliminator control.
Check for dry well condition.
7. Iron in conditioned water.
A. Fouled mineral bed.
A. Check backwash, brine draw,
and brine tank fill. Increase
frequency of regeneration.
Increase backwash time.
System Troubleshooting
