26
Programming Troubleshooting
Problem
Possible Cause
Solution
Timer does not display time of day.
Transformer unplugged.
Connect power.
No electric power at outlet.
Repair outlet or use working outlet.
Defective transformer.
Replace transformer.
Defective PC board.
Replace PC board.
Timer does not display
correct time of day.
Switched outlet.
Use uninterrupted outlet.
Power outage.
Reset time of day.
Defective PC board.
Replace PC board.
No softening display.
Bypass valve in bypass position.
Put bypass valve in service position.
Restricted/stalled meter turbine.
Remove meter and check for
rotation or foreign material.
Defective meter.
Replace meter.
Defective PC board.
Replace PC board.
Control valve regenerates at
wrong time of day of day.
Power outages.
Reset control valve to correct time.
Time of day not set correctly.
Reset to correct time of day.
Time of regeneration incorrect.
Reset regeneration time.
Control valve set at ON 0
(immediate regeneration).
Check control valve setup
procedure regeneration time option.
Control valve set at NORMAL ON 0.
Check control valve setup
procedure regeneration time option.
ERROR followed by code number:
Error Code 1001 - Unable to recognize
start of regeneration.
Error Code 1002 - Unexpected stall.
Error Code 1003 - Motor ran too long,
timed out trying to reach next cycle position.
Error Code 1004 - Motor ran too long,
timed out trying to reach home position.
If other Error Codes display, contact
the factory.
Control valve has just been serviced.
Press NEXT and REGEN for 3 seconds or
unplug power source Jack (black wire) and
plug back in to reset control valve.
Foreign matter is lodged in control valve.
Check piston and spacer stack
assembly for foreign matter.
High drive forces on piston.
Replace piston(s) and spacer stack assembled.
Control valve piston not in home position.
Press NEXT and REGEN for 3 seconds or
unplug power source jack (black wire) and
plug back into reset control valve.
Motor not inserted fully to engage
pinion, motor wires broken or
disconnected, motor failure.
Check motor and wiring.
Replace motor if necessary.
Drive gear label dirty or damaged
missing or broken gear.
Replace or clean drive gear.
Drive bracket incorrectly aligned to back plate.
Reset drive bracket properly.
PC board is damaged or defective.
Replace PC board.
PC board incorrectly aligned to drive bracket.
Ensure PC board is correctly snapped on to drive.
