Watts SentryPlus Alert User Manual Download

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UserGuide-SentryPlusAlert 2007

Troubleshooting (continued)

Possible Cause 3

Cellular reception might not be supported at your site .
The Cellular Gateway operates using 3G technology on band 2 or 5 .

Mobile phone

reception is not a reliable indicator of expected signal strength for the

Cellular Gateway.

Solution 3

If you cannot find cellular reception anywhere at your site, you may not have carrier coverage

at your site . Contact Syncta’s Customer Support team at 888-725-4285 for more information .

POWER LED is Off

If the POWER LED is off, make sure the Cellular Gateway is plugged in and that the power

outlet is active . If the device is still not working, review the possible cause and solution below .

Possible Cause

If the Cellular Gateway is plugged in and the POWER LED is off, the +12Vdc & GND wiring

inside the Cellular Gateway might have been accidentally swapped .

Solution

Use the instructions on the next several pages to swap the +12Vdc and GND wiring inside the

Cellular Gateway .

Summary of Contents for SentryPlus Alert

Page 1: ...User Guide SentryPlus Alert Cellular Gateway...

Page 2: ...about the different LED lights buttons and connectors inside the SentryPlus Alert Cellular Gateway as well as troubleshooting suggestions if needed For more information about the Cellular Gateway see...

Page 3: ...s off this is a normal state for five seconds Green blink 30 sec 10 min The device is searching for a cellular connection Cyan blink fast A cellular connection has been established and the device is c...

Page 4: ...evice s firmware Replace the device Contact Syncta s Customer Support team at 888 725 4285 Green blink 10 min No cellular connection is available in this location See Poor or No Cellular Reception on...

Page 5: ...ESET Press this to reset the Cellular Gateway and restart the device This will cause all ongoing operations to cease Note You can also perform a full reset by unplugging the Cellular Gateway for 10 se...

Page 6: ...6 UserGuide SentryPlusAlert 2007 2020 Watts Terminals The FLOOD terminals connect the Cellular Gateway to the Junction box The GND 12Vdc terminals connect the Cellular Gateway to a power outlet...

Page 7: ...uctions particularly anything metallic Solution 1 Move the Cellular Gateway to a location where the antenna is not facing any internal walls wires pipes or other obstructions such as an electrical box...

Page 8: ...have carrier coverage at your site Contact Syncta s Customer Support team at 888 725 4285 for more information POWER LED is Off If the POWER LED is off make sure the Cellular Gateway is plugged in and...

Page 9: ...evice Failure to do so may result in electrocution personal injury and or death WARNING Troubleshooting continued 1 Unplug the power cord connected to the Cellular Gateway 2 Using a 2 Phillips head sc...

Page 10: ...the GND and 12Vdc wiring to the terminals 5 Once the screws are loose enough carefully remove the wires by gently pulling them away from the terminals note which wire went into which terminal and rev...

Page 11: ...in place 8 Place the cover back on the Cellular Gateway ensuring that the rubber seal remains in place paying special attention to each corner near the screw holes 9 Using a 2 Phillips head screwdrive...

Page 12: ...lication improper installation or improper maintenance or alteration of the product Some States do not allow limitations on how long an implied warranty lasts and some States do not allow the exclusio...