wattstunde Nova Series, Manual

WATTSTUNDE GmbH 

Bessemerstraße 3 

21339 Lüneburg                          

info@wattstunde.de

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Lithium-iron-phosphate battery

Nova-Series

A claim under the guarantee requires that the guarantor is able to examine the guarantee case to 

the following extent:

1.    

Remote diagnosis of the log file: The customer must first download the log file from the   

          Nova App and then provide the log file via the Returns Portal (see procedure below) to

          enable inspection. If provision is not possible due to a battery malfunction, step 2 must be  

          applied. Sending in the battery must be approved by the manufacturer, otherwise the 

          customer may incur costs. 

2.    

Sending in the battery: After approval by the manufacturer or technical support, the 

          customer must ensure that the goods are sent in for on site inspection and detailed testing.   

          Care must be taken to ensure that damage during transportation is avoided by using appro  

          priate packaging. We recommend keeping the original product packaging for this purpose.

In general, the following applies: To apply for warranty service if the device needs to be returned, an

invoice or order number for the consignment, a brief description of the fault and the reference

number (e.g. RT12345678) must be enclosed with the consignment. The defect must be claimed no

later than 14 days after it occurs. We ask for your understanding that the manufacturer may refuse to

process and inspect the claim if the above information is not enclosed. Sending a copy of the invoice

serves to calculate the warranty period.

All components replaced as part of a warranty service become the property of WATTSTUNDE® GmbH

when the warranty service is rendered.

If the warranty claim is justified after a thorough examination, the warranty service will be free of

charge for you. The shipment of the goods in a recognized warranty case is also free of charge for the

customer.

Note:

Your statutory rights are not restricted by this guarantee promise. In particular, any existing statutory 

warranty rights against us remain unaffected by this guarantee promise. For commercial customers, 

the German Commercial Code (HGB) is the guideline for guarantee and warranty claims.

German law shall apply to this guarantee. The place of performance for the obligations arising from

this guarantee is Lüneburg, Germany.

As far as permissible, the place of jurisdiction is Lüneburg, Germany.

Status of the warranty conditions: 01.01.2024

Misprints, errors and technical changes excepted.