Wave Eco Foam Spa, User Manual

If you purchased your Wave Spa directly from Wave, then your warranty will be automatically registered. 
If you purchased from a third party, please visit: 

www.wavespas.com/pages/warranty

 for 

information on how to register your warranty. 

All Wave products are inspected before leaving the factory. We warrant this product against material 
def

ects and workmanship for a period of time (unless local law has a specific 

requirement) as follows: 

•

2 years for the pump / heater

•

1 year for the spa liner

Warranty for the product begins on the day of receipt and we will require proof or purchase to validate 
this. During the warranty period, we will replace or repair any defective items. Any replacement or 
repaired products will be warranted for the remainder of the original period. 

Shipping costs

During the warranty period return and replacement costs will be the responsibility of Wave subject to 
warranty claim. Please note the return must be organized by Wave, Wave will not cover the costs of a 
customer arranged return. Should you run into an issue please contact Wave Customer Services to 
initiate the return. Any returns that were not pre-approved by Wave Customer Services, will be re-direct-
ed to you.  

Warranty policy

This limited warranty does not apply to any defect arising due to negligence, accident, misuse or any 
other reason beyond Wave’s control included but not limited to; normal wear and tear, negligence or 
failure to follow the instructions in this booklet, improper or inadequate maintenance, connection to 
improper power supply, chemical damage, damage caused by loss of water, unauthoriz

ed modification or 

repair, use for commer

cial purpose, fi

re, lightening, flood or other external causes. 

This warranty is only available in the country of purchase.

The warranty only applies to the original purchaser and is non-transferable.

Any repairs which are made by a non-Wave approved service center may invalidate this warranty. 

Before making a claim, we may be able to answer your query to common questions, simply visit 
wavespas.com/pages/customer-service for further information.  

If the FAQs don’t solve the issue and you need to make a claim, please visit our website under the 
warranty section for further instructions. Alternatively, please contact our dedicated Aftercare Team who 
will guide you through the process. A Wave Customer Service Agent will be required to follow a trouble-
shooting process in order to diagnose the issue and identify how to best assist you. Photographic 
evidence and video evidence of reported defects will be a requirement of any customer making a 
warranty claim or warranty related return request; our Aftercare team will guide you through this process.

WARRANTY & RETURNS