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Waveband Communications
1912 Liberty Road Unit 14, Sykesville MD 21784
Acoustic Tube Troubleshooting
–
The acoustic tube is one of our most popular earpieces
and
takes a special degree of care to maintain due to its technical complexity. Below, we’ve
compiled some common issues and questions we get from customer feedback, along with
answers to assist any customers with similar inquiries.
“I can’t hear anything through my acoustic tube earphone…is it broken?”
First, you’ll want to determine if the acoustic tube itself is the root of the problem by
disconnecting the earphone and testing if you can hear incoming calls from the speaker.
Remove the acoustic tube from the clothing clip assembly by rotating the twist connector.
Make sure the audio accessory is properly connected to your two-way radio, and that the
radio is turned on & the volume turned up. Put your ear next to the clothing clip assembly
while your radio is receiving an incoming transmission. If you can hear the transmission,
then the sound pressure through your acoustic tube is being blocked by a kink, debris, or
hole in the tube. Clean if you observe debris in the tube, or replace if the tube is structurally
damaged.
“The volume on my acoustic tube is
much lower than when I first bought it”
The likely cause of this problem would be damage or blockages in the acoustic tube. Over
time, the tube can become blocked with moisture, dirt, earwax, or swear. Remove the
acoustic tube from the clothing clip assembly by rotating the twist connector, then inspect
the tube for damage/debris. If the tube appears damaged, you’ll need a replacement. If the
tube appears to be blocked or looks dirty (might appear yellow/brown), then clean the
tube following the procedure below.
“My acoustic tube appears to have an air bubble
, or tube material is distorted. Can I fix
it?”
If the acoustic tube appears to have an air bubble inside the tube, it may just have moisture
or condensation trapped inside. Follow the cleaning instructions below to clear the tube. If
cleaning fails to fix the issue, the tube material may be warped or damaged, requiring a
replacement.
Instructions for Cleaning Acoustic Tube:
