Waves MultiRack SoundGrid V9.5, Troubleshooting Manual

Page 1: ...1 Waves MultiRack SoundGrid V9 5 For DiGiCo Troubleshooting Guide...

Page 2: ...Do I Know Which Version Is Installed 13 5 What Is installed 15 6 Physical Connection 16 7 FAQ 20 8 FAQ Installation 20 FAQ Usage 22 FAQ Licenses 24 Appendix 26 9 Appendix A Servers 26 Waves SoundGrid...

Page 3: ...components 4 Frequently asked questions 5 Appendix Components Required for Establishing a MultiRack 2 SoundGrid System 1 Waves I O card Pre installed in the console 2 Waves qualified SoundGrid Server...

Page 4: ...Rack SoundGrid System Establish a proper system configuration by following the Setup Instructions below which are also available online on our Download Page 1 Launch the SD Software 2 Select the Waves...

Page 5: ...id Inventory 7 SoundGrid Inventory Settings Sample Rate Matches the state of the console Network and Driver Latency Correct settings depend on the Server in use I O DiGiCo I O is assigned and Status i...

Page 6: ...Extreme Server 40 Samples 80 Samples Server One 40 Samples 80 Samples Impact Server 56 Samples 112 Samples Please Note In the SoundGrid Inventory window the Network Latency range is 40 56 80 96 at 48...

Page 7: ...ow SoundGrid Connections 9 SoundGrid Connections Settings DiGiCo I O connection to MutliRack is checked MutliRack connection to DiGiCo I O is checked In Out CH Range is 1 32 Only SD7 consoles can appl...

Page 8: ...lready set to your console s Ethernet card check the following a If Link Status is UP and Link Speed is 100Mbps it means that the I O and SoundGrid Server are disconnected b If Link Status is DOWN and...

Page 9: ...esolve the problem please contact DiGiCo 2 DiGiCo a If the DiGiCo I O Status is On assign the Device It should be functional now b If the DiGiCo I O Status is NOT On un assign the DiGiCo I O and click...

Page 10: ...rom Host or Switch Defective Ethernet Cable Network Switch is turned off Network Switch is not compatible Switch doesn t have 1GB connection Please refer to Appendix C SoundGrid Compatible Switches No...

Page 11: ...ht be for the following reasons Server is OFF Ethernet cable is disconnected from Server or Switch Ethernet cable is disconnected from Host or Switch Hint in this case the I O status will appear as N...

Page 12: ...ce MultiRack to Destination DiGiCo I O The channel range for these connections depends on your SD console model SD7 1 64 Channels running 32 Mono Stereo MultiRacks SD5 SD8 SD9 SD10 SD11 1 32 Channels...

Page 13: ...ck on the file named MultirackACGI Next select Properties and check the Version Tab Only the latest installer for each major version is available on our website To determine which installer was used o...

Page 14: ...14 1 Hovering mouse over SoundGrid Servers to view Firmware version 2 Hovering mouse over SoundGrid I O to view Firmware version...

Page 15: ...ble to avoid any frequent or repeated un installing and re installing of plugins as it may render your system more prone to errors Individual users can access any pre installed plugins by simply purch...

Page 16: ...ver to the switch must show a 1 GB link The Host DiGiCo embedded computer will show a 100 MB link This is a limitation of the onboard Network Adapter and is normal Insufficient link speed of different...

Page 17: ...or 100Mbps Speed ON 1000Mbps Blinking Preferences Window The Preferences Window consists of two sections General Tab Local LAN Port Lists all available network adapters Choose the network adapter that...

Page 18: ...h drive or iLok key the plugin won t process audio but you can still assign inserts FX and load the plugin To enable a disabled plugin Connect your USB flash drive V9 Go to Advanced Menu and click on...

Page 19: ...ll not be able to use this particular device N A The device was originally assigned but it is currently not connected or recognized Incompatible This message will appear if the I O or Server firmware...

Page 20: ...ion How do I know if I have the latest version of Waves on My system Answer Refer to How Do I Know Which Version Is Installed Question How do I only update the MultiRack SoundGrid on my system Answer...

Page 21: ...try to download the file again from http www waves com downloads digico v9 Question When clicking on Update for the DiGiCo I O an Error message appears saying Could not find the appropriate Firmware...

Page 22: ...ur console If the problem persists re install the Waves Software Question How do I rename racks Answer It is not possible to rename the racks through the MultiRack In order to do so go to Setup Audio...

Page 23: ...igate to D Waves Plug ins V9 or V8 depending on the prompt and press Select If your selection is not accepted reinstall Waves using the All in One installer Question What should my Network Latency be...

Page 24: ...ow and make sure the DiGiCo I O assigned number is set to 1 and not 2 FAQ Licenses Question Why are plugins listed for which I don t have a license Answer All MRSG compatible plugins are present by de...

Page 25: ...ion What should I do if my USB Flash Drive holding my V9 licenses is damaged or lost Answer Open the WLC on a computer connected to the internet and use the Recover Licenses option to re activate to a...

Page 26: ...these tests C4 SSL E Channel IR Live and L3 Multimaximizer Each Rack was fully loaded with a specific plugin until maximum load was reached WSG Y16 cards were used as audio interfaces in these tests...

Page 27: ...C4 SSL E Channel H Delay and TrueVerb Each Rack was fully loaded with a specific plugin until maximum load was reached WSG Y16 cards were used as audio interfaces in these tests Server Benchmarks Test...

Page 28: ...and TrueVerb Each Rack was fully loaded with a specific plugin until maximum load was reached WSG Y16 cards were used as audio interfaces in these tests Server Benchmarks Test 1 Test 2 Sample Rate 48...

Page 29: ...ug in the USB flash drive Please note this process will erase all the information on the flash drive 5 Click Scan in the SG Server Updater window 6 Select your USB device from the dropdown menu 7 Clic...

Page 30: ...9560A 16 Port Rack Mountable Switch Switch Led State Per Port Activity ProSafe 8 Port Gigabit Ethernet Switch GS108v3 Left LED 100 Mbps link Right LED 10 Mbps link Both LEDs 1000 Mbps link Blinking HP...

Page 31: ...elded Twisted Pair Node Length Remarks I O to Switch Up to 10m SGS to Switch Up to 5m MultiRack SG SG Driver to Switch Up to 20m CAT5 cables are not supported Using joints Joints or cable extenders sh...

Page 32: ...ves plugin Plugin 48 kHz 96 kHz Aphex Vintage Aural Exciter 0 0 API 550A 0 0 API 550B 0 0 API 560 65 65 API 2500 0 0 AudioTrack 0 0 Bass Rider 48 kHz 2016 96 kHz 4032 Bass Rider Live 48 kHz 240 96 kHz...

Page 33: ...170 JJP PuigTec EQP1A 149 170 Kramer HLS Channel 161 161 Kramer Master Tape 48 kHz 64 96 kHz 128 Kramer PIE Compressor 0 0 L1 Ultramaximizer 64 128 L2 Ultramaximizer 64 128 L3 Multimaximizer 48 kHz 3...

Page 34: ...Knob Louder 64 128 OneKnob Phatter 0 0 OneKnob Pressure 0 0 PAZ Analyzer 0 0 PS22 Split X Split 4 4 PS22 Spread 2 2 Q10 0 0 REDD 17 0 0 REDD 37 51 65 0 Renaissance Axx 64 128 Renaissance Bass 0 0 Rena...

Page 35: ...zer 0 0 SSL G Master Buss Compressor 0 0 SuperTap 0 0 The King s Microphones 48 kHz 352 96 kHz 448 TransX Multi 64 128 TransX Wide 64 128 TrueVerb 0 0 V Comp 0 0 V EQ3 V EQ4 0 0 Vocal Rider 0 0 WNS Wa...