Waves MultiRack SoundGrid, Troubleshooting Manual

Page 1: ...1 Waves MultiRack SoundGrid V9 7 for DiGiGrid MGO MGB MADI Enabled Consoles Troubleshooting Guide ...

Page 2: ...Do I Know Which Version Is Installed 14 6 What Is installed 16 7 Physical Connection 17 8 FAQs 21 Installation 21 Usage 21 Licenses 23 9 Appendices 24 Appendix A Servers 24 Appendix B How to Reset the MGB MGO 28 Appendix C SoundGrid Compatible Switches 29 Appendix D Ethernet Cables for SoundGrid Systems 30 Appendix E Internet Protocol Version 6 TCP IPv6 32 Appendix F Compatible Plugins Latency Cha...

Page 3: ... you have read and followed the setup instructions available on our website before attempting to fix your problem This guide is divided into five major sections 1 Illustration of a functioning SoundGrid system 2 Guide to resolving problems with a non functioning SoundGrid System 3 General information about SoundGrid system components 4 Frequently asked questions 5 Appendices ...

Page 4: ...i core PC used for real time audio processing See a list of Waves qualified Servers in Appendix A Servers Network switch See a list of Waves qualified switches in Appendix C SoundGrid Compatible Switches Ethernet cables Standard Cat 5e or Cat 6 Ethernet cables See a list of supported length per cable type and application in Appendix D Ethernet Cables for SoundGrid Systems USB flash drive with acti...

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Page 6: ...blish a proper system configuration follow the setup instructions below which are also available online on our Downloads page 1 Launch the MultiRack SoundGrid application 2 Go to the Preferences window a PC File Preferences b Mac MultiRack SoundGrid Preferences 3 General Tab Settings Link Status Up Link Speed 1000 Mbps SoundGrid Network Found ...

Page 7: ...7 4 Plug in Manager Tab Settings The plugin version you intend to use and have licenses for is checked 5 Go to Audio SoundGrid Inventory ...

Page 8: ...nd status is On Minimum Network Latency Settings 48 kHz 96 kHz Extreme Server 40 samples 80 samples Server One 40 samples 80 samples Impact Server 56 samples 112 samples Compact Server 96 samples N A Please Note In the SoundGrid Inventory window the Network Latency range is 40 56 80 96 at a 48 kHz sampling rate and 80 112 160 192 at a 96 kHz sampling rate 6 Go to Audio SoundGrid Connections 7 Soun...

Page 9: ...he following steps to inspect all settings and system components SoundGrid Preferences 1 Go to the Preferences window PC File Preferences Mac MultiRack SoundGrid Preferences 2 If you see the SoundGrid network NOT found message and Local LAN Port is set to None open the dropdown menu and set it to the LAN port connected to your SoundGrid network ...

Page 10: ... is N A this may be for one of the following reasons i The switch is turned off or not compatible please refer to Appendix C SoundGrid Compatible Switches ii The Ethernet cable is disconnected or defective on the console host computer iii Some or all cables may be too long or not compatible please refer to Appendix D Ethernet Cables for SoundGrid Systems If the SoundGrid Preferences are set correc...

Page 11: ...it Disconnect and reconnect its power supply If MGB MGO has disappeared from the list this may be for one of the following reasons Ethernet cable is disconnected from MGB MGO or switch Ethernet cable is disconnected from host or switch Ethernet cable is defective Network switch is turned off Network switch is not compatible switch does not have 1GB connection please refer to Appendix C SoundGrid C...

Page 12: ...rver has disappeared from the list this may be for the following reasons Server is OFF Ethernet cable is disconnected from server or switch Ethernet cable is disconnected from host or switch Hint in this case the I O status will appear as N A Ethernet cable is defective Network switch is turned off Network switch is not compatible switch does not have 1GB connection please refer to Appendix C Soun...

Page 13: ... Audio SoundGrid Connections 1 Make sure that the following connections are set up properly a Source MGB MGO 1 128 to Destination MultiRack 1 128 b Source MultiRack 1 128 to Destination MGB MGO 1 128 2 Turn individual connections On ...

Page 14: ...2 Check the properties of the MultiRack SoundGrid application Windows Navigate to C Program Files x86 Waves MultiRack folder right click on the file named MultiRack SoundGrid select Properties and check the General tab Mac Go to Applications Waves MultiRack right click on the file named MultiRack SoundGrid and select Get Info Only the latest installer for each major version is available on our web...

Page 15: ...ns The images below illustrate how hovering the mouse over a component in the Inventory window displays the current firmware version installed It is not possible to see this information if your firmware is listed as incompatible 1 Hovering mouse over SoundGrid Servers to view firmware version 2 Hovering mouse over I O MGB MGO to view firmware version ...

Page 16: ... Audio SoundGrid IO Modules o C Program Files x86 Waves Plug Ins V9 o C Program Files x86 Waves Waveshells o C Users Current User AppData Roaming Waves Audio Caches Preferences folders Caches When you load MultiRack SoundGrid for the first time the application scans the system and creates cache files for the plugins Cache files are created only when MultiRack SoundGrid is loading and licenses are ...

Page 17: ... the switch itself There are indications on the Ethernet ports as well Switch Led State per Port Activity ProSafe 8 Port Gigabit Ethernet Switch GS108v3 Left LED 100 Mbps link Right LED 10 Mbps link Both LEDs 1000 Mbps link Blinking HP 1410 16G J9560A 16 Port Rack Mountable Switch Link Act 10 or 100 Mbps Speed ON 1000 Mbps Blinking Preferences Window The Preferences window includes three tabs 1 Ge...

Page 18: ...per port and all components are connected and recognized the message SoundGrid Network Found will be displayed 2 Control Midi Control the MultiRack SoundGrid via your iLive serface 3 Plug in Manager Please note MultiRack V9 7 supports V9 plugins only ...

Page 19: ...tiRack the processing device and SG Servers MultiRack s processing engine Please remember A device is not usable until it is assigned Devices may be listed in the inventory window even if they are not connected or recognized Previously connected and assigned information is saved to a preference file It is important to pay attention to the Status column There are four possible modes 1 On Connected ...

Page 20: ...r unassigned the Sample Rate field will display N A Network Latency The network latency value 40 56 80 or 96 at 48 kHz 80 112 160 or 192 at 96 kHz sets the buffering delay used by the processing SoundGrid server For correct latency setting per server see the list of Waves qualified servers in Appendix A Servers Plugins can introduce or add latency to the overall system latency A plugin latency cha...

Page 21: ...next to the Rack On button and rename it Q What do I need to do when a Please select Waves Public API WPAPI Folder message window appears A If the file doesn t exist or if you ve selected the wrong folder MultiRack will load without racks You need to make sure that the right folder has been selected Navigate to PC C Program File x86 Common Files WPAPI Mac HD Library Audio Plugins WPAPI Look for a ...

Page 22: ...samples 80 samples Impact Server 56 samples 112 samples Compact Server 96 samples N A Technical Note In the Inventory window the Network Latency range is 40 56 80 96 at a 48 kHz sampling rate and 80 112 160 192 at a 96 kHz sampling rate Q What should I do if I hear clicks and pops or audio drop outs A Check the Network Latency and try to increase the parameters Check the Transport reading the high...

Page 23: ...r Do not delete DLA IDR MultiRack WavesLib or MultiRackLib if listed Q What should I do if I get an authorization prompt stating that I don t have a license to use a certain plugin A First log into your Waves online account to view which licenses and version you own Launch the Waves Licenses Center and make sure the licenses appear on a connected device Q What should I do if the USB flash drive ho...

Page 24: ...iband Compressor SSL E Channel IR Live and L3 Multimaximizer Each rack was fully loaded with a specific plugin until maximum load was reached M Waves cards were used as audio interfaces in these tests Server Benchmarks Test 1 Test 2 Sample rate 48 kHz 96 kHz Latency roundtrip total 40 samples 0 83 ms 80 samples 0 83 ms SSL Channel Stereo 512 instances 288 instances IR Live 30 instances 18 instance...

Page 25: ...Channel H Delay and TrueVerb Each rack was fully loaded with a specific plugin until maximum load was reached M Waves cards were used as audio interfaces in these tests Server Benchmarks Test 1 Test 2 Sample rate 48 kHz 96 kHz Latency roundtrip total 40 samples 0 83 ms 80 samples 0 83 ms SSL Channel Mono 256 instances 128 instances H Delay Mono 244 instances 128 instances TrueVerb Mono 160 instanc...

Page 26: ... H Delay and TrueVerb Each rack was fully loaded with a specific plugin until maximum load was reached M Waves cards were used as audio interfaces in these tests Server Benchmarks Test 1 Test 2 Sample rate 48 kHz 96 kHz Latency roundtrip total 56 samples 1 2 ms 112 samples 1 2 ms SSL Channel Mono 321 instances 176 instances C6 Mono 72 instances 36 instances H Delay Mono 256 instances 104 instances...

Page 27: ...ollowing plugins were used for these tests C4 Multiband Compressor SSL E Channel H Delay and TrueVerb Each rack was fully loaded with a specific plugin until maximum load was reached M Waves cards were used as audio interfaces in these tests Server Benchmarks Test 1 Sample rate 48 kHz Latency roundtrip total 96 samples 2ms SSL Channel Mono 48 instances H Delay Mono 28 instances TrueVerb Mono 16 in...

Page 28: ...cable from the DC power input 2 Hold down the Reset button and plug the MGB MGO power cable back into the DC power input The power LED will turn RED Let go of the Reset button 3 Click on Update for the MGB MGO unit listed in the Inventory window 4 Once the update process is completed you will be requested to restart the MGB MGO unit Click OK 5 To restart the MGB MGO unit disconnect the MGB MGO pow...

Page 29: ...t LED 100 Mbps link Right LED 10 Mbps link Both LEDs 1000 Mbps link Blinking HP 1410 16G J9560A 16 Port Rack Mountable Switch Link Act 10 or 100 Mbps Speed ON 1000 Mbps Blinking Switch Led State Per Port Activity ProSafe 8 Port Gigabit Ethernet Switch GS108v3 Left LED 100 Mbps link Right LED 10 Mbps link Both LEDs 1000 Mbps link Blinking HP 1410 16G J9560A 16 Port Rack Mountable Switch Link Act 10...

Page 30: ...oundGrid Servers SGS http www waves com live sound soundgrid servers Switches Use only compatible switches For a list of compatible switches see http www waves com live sound soundgrid switches Cat 6 STP Shielded Twisted Pair Node Length Remarks I O to switch Up to 70 m SGS to switch Up to 10 m MultiRack SG SG driver to switch Up to 70 m With a 1000 Mbps NIC Up to 20 m With a 100 Mbps NIC Cat 5e S...

Page 31: ...ctrically connected shielding and using these might cause problems in areas with interference Total cable length including the joint may not exceed the above maximal cable length per node Note We have tested the above cables with only one joint per line More joints can possibly be used but this scenario has not been tested ...

Page 32: ... two circumstances 1 SoundGrid server is assigned and status is N A 2 SoundGrid server is not assigned and status is ON To resolve these issues follow the instructions below Windows 1 Go to the Control Panel Network Connections window 2 Right click on the network adapter connected to your SoundGrid network then click on Properties 3 Under Networking Tab check the Internet Protocol Version 6 TCP IP...

Page 33: ...rd or lower In higher OSX versions IPv6 is automatically on 6 Go to System Preferences Network 1 Choose the network adapter you are using for your SoundGrid network and click on Advanced 2 Open the Configure IPv6 dropdown menu and change the setting to Automatically ...

Page 34: ...API 550B 0 0 API 560 65 65 API 2500 0 0 AudioTrack 0 0 Bass Rider 48 kHz 2016 96 kHz 4032 Bass Rider Live 48 kHz 240 96 kHz 480 C1 Compressor 0 0 C1 Gate 0 0 C1 Comp Gate 340 96 kHz 720 C1 Comp sc 340 96 kHz 720 C4 Multiband 64 128 C6 Multiband 64 128 Center 48 kHz 48 96 kHz 96 CLA Bass 44 1 kHz 133 48 kHz 134 267 CLA Drums 65 129 CLA Effects 44 1 kHz 68 48 kHz 69 138 CLA Guitars 44 1 kHz 100 48 k...

Page 35: ... 64 128 H Delay 0 0 H EQ 65 0 InPhase InPhase LT 48 kHz 960 96 kHz 1920 InPhase InPhase LT Live 0 0 IR Live Convolution Reverb 0 0 J37 Tape 101 33 JJP Bass 44 1 kHz 409 48 kHz 417 88 2 kHz 561 96 kHz 577 JJP Cymbals Percussions 44 1 kHz 557 48 kHz 565 88 2 kHz 730 96 kHz 746 JJP Drums 44 1 kHz 622 48 kHz 630 88 2 kHz 859 96 kHz 875 JJP Guitars 44 1 kHz 622 48 kHz 630 88 2 kHz 859 96 kHz 875 JJP St...

Page 36: ...79 5360 Linear Phase Equalizer Lowband 2047 4095 Linear Phase Multiband 48 kHz 3840 96 kHz 7680 LoAir 0 0 Maserati ACG 64 128 Maserati B72 68 132 Maserati DRM 1 1 Maserati GRP 44 1 kHz 621 48 kHz 629 88 2 kHz 858 96 kHz 874 Maserati GTi 197 389 Maserati HMX 1 1 Maserati VX1 44 1 kHz 408 48 kHz 415 88 2kHz 560 96kHz 576 MaxxBass 0 0 MaxxVolume 64 128 MetaFlanger 0 0 MondoMod 0 0 MV2 64 128 NLS 4 4 ...

Page 37: ...5 129 Renaissance Compressor 64 128 Renaissance DeEsser 64 128 Renaissance Equalizer 0 0 Renaissance Reverb 0 0 Renaissance Vox 64 128 RS56 Passive EQ 65 0 S1 Stereo Imager 0 0 Scheps 73 65 0 SoundShifter 6946 13 858 SSL E Channel SSL G Channel 1 1 SSL G Equalizer 0 0 SSL G Master Buss Compressor 0 0 SuperTap 0 0 The King s Microphones 48 kHz 352 96 kHz 448 TransX Multi 64 128 TransX Wide 64 128 T...

Page 38: ...38 V EQ3 V EQ4 0 0 Vocal Rider 0 0 WNS Waves Noise Suppressor 0 0 WLM Loudness Meter 0 0 W43 Noise Reduction 0 0 ...

Page 39: ...328 6358 Monday Thursday 4 00 am Midnight EST Friday 9 00 am Midnight EST Saturday Sunday 11 00 am 6 00 pm EST Saturday Urgent live sound requests only also via VIP line 1 865 909 9277 Waves Tech Support is reserved for customers whose products are currently covered by the Waves Update Plan ...