10
SERVICE AND REPLACEMENT
Customer Service
For customer service questions, our
customer service department can
be contacted by e-mail at
customerservice@pnicorp.com, or
call us between 8:00 a.m. and 5:00
p.m. (PST), Monday through Friday.
Replacement Service
For the fastest service, it is best to
contact or return your unit to the place
of purchase within 30 days of the pur-
chase. If you wish to return the unit
for replacement or repair to PNI Cor-
poration, please follow these steps:
1. Obtain a return merchandise autho-
rization (RMA) number by con-
tacting PNI:
• By phone at (888) 422-6672
(toll-free within the U.S.A.
only) or at (707) 566-2260
between 8:00 a.m. and 5:00
p.m. (PST).
• By fax at (707) 566-2261.
• You may also contact us by
e-mail at the following address
customerservice@pnicorp.com.
2. Provide a proof of purchase, such
as a mechanical reproduction or
carbon copy of your sales receipt.
If you send your original receipt,
it cannot be returned. Proof-of-
purchase must show printed date
of purchase, model number, and
place of purchase. There will be
a charge for repair/replacement if
no proof of purchase is provided,
or if the 12-month warranty period
is past.
Once you have acquired a RMA
number, pack the unit securely to
prevent damage in transit. If possi-
ble, use the original packing mate-
rial and box. Be sure to send the
entire product.
3. Ship prepaid and insured by way
of a traceable carrier such as
