©2020 Spectrum Brands, Inc.
66451 Rev 01
7 / 14
Technical Support
1-800-501-9471
www.weiserlock.com
Weiser App (continued)
A1: Complete the following steps:
1. Open the Weiser app.
2. Select the
icon.
3. Select Account Settings.
4. Select Accounts.
5. Select Change Security Questions.
A2: Complete the following steps:
1. Go to
2. Enter your email and password.
3. Select the
icon.
4. Select Change Security Questions.
5. Follow the steps to update your security question and answer.
NOTE: If prompted, select Kwikset (US) or Weiser (Canada).
Complete the following steps:
1. Go to
2. Enter your email and password.
3. Select the
icon.
4. Select Enable/Disable My Account
5. Tap Disable.
A1: Complete the following steps:
1. Open the Weiser app.
2. Select the lock.
3. Tap on the
icon.
4. Select the user you would like to disable.
5. Toggle the option to Disable. This will disable the user from unlocking the
door with their access code or enrolled fingerprint.
A2: Another option is to enable Secure Mode which disables all access codes
or enrolled fingerprints. The only way to unlock is to use the physical key or an
authorized smartphone. Complete the following steps:
1. Open the Weiser app.
2. Select the lock.
3. Tap on the
icon.
4. Toggle the option on Secure Mode.
N
O
P
How do I change my security question for my account?
How do I disable my account?
How do I temporarily disable a user?
Perform
steps to fix the jam.
Q
The app is reporting a “jammed” message.