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The handing process may have been executed 
previously.

Follow the instructions inside the Installation and User Guide to perform 
the manual door handing process

The battery level is too low.

This is indicated by the Checkmark and Lock symbols fl ashing 
simultaneously fi ve times with fi ve beeps. Use a fresh set of batteries, and 
perform the door handing process again.

The hole in the door is misaligned.

Disassemble the lock, and reinstall it without the adapter ring on the 
exterior side of the door.

 The mounting plate is placing tension on the 
torque blade.

See page 12.

The battery level is too low.

This is indicated by the Checkmark and Lock symbols fl ashing 
simultaneously fi ve times with fi ve beeps. Use a fresh set of batteries, 
and perform the manual door handing process.

The latch and strike are misaligned, causing 
the latch to bind.

Perform the manual door handing process while the door is open. If it 
is successful only when the door is open, the latch and strike are not 
aligned as they should be. Ensure door preparation is in accordance with 
the door drilling instructions, available online.

62812 / 01

13 / 15

USA: 1-800-677-5625
Canada: 1-800-501-9471
www.weiserlock.com

C

The door handing process does not happen 
automatically when the batteries are installed.

D

The touchscreen indicates a failure after the door handing process.

E

The deadbolt latch does not extend or retract on its own during 
the door handing process.

Summary of Contents for Smartcode 10

Page 1: ... Guide Mastercode 2 Troubleshooting Installation 10 Troubleshooting Door Jamming and Door Handing 11 Troubleshooting Touchscreen 14 Troubleshooting Battery 15 Battery FAQ 15 62812 01 1 15 USA 1 800 677 5625 Canada 1 800 501 9471 www weiserlock com 1 3 2 4 5 6 ...

Page 2: ... symbol once 3 Enter new Mastercode 4 Press Lock symbol once 5 Re enter Mastercode 6 Press Lock symbol once Using a Mastercode is an optional added security measure It is not enabled by default A Mastercode is used to add and delete user codes but it cannot unlock the door unless the same code is programmed as a user code though this is not recommended The Mastercode must be 4 8 digits Procedure c...

Page 3: ...ear three beeps Make sure the Mastercode has not already been programmed Attempt the procedure again making sure to enter the same new Mastercode in step 3 and 5 7 Make sure switch 3 is on and press the Program button once If you immediately hear five beeps and see the Checkmark flash five times the Mastercode is enabled 62812 01 3 15 USA 1 800 677 5625 Canada 1 800 501 9471 www weiserlock com ...

Page 4: ...duplicate and that it is between 4 and 8 digits during your next attempt Make sure the lock has room for an additional code If all user codes are filled delete a code to make room for this one Make sure to enter a valid Mastercode in step 3 7 While the door is open and locked test the user code to make sure it unlocks the door The procedure for adding user codes is different when the Mastercode is...

Page 5: ...Checkmark symbol once 3 Press Lock symbol once 4 Enter Mastercode 5 Press Lock symbol once 6 Enter user code to be deleted 7 Press Lock symbol once 8 Re enter user code to be deleted Procedure continued on next page 62812 01 5 15 USA 1 800 677 5625 Canada 1 800 501 9471 www weiserlock com D Deleting a Single User Code with the Mastercode Enabled ...

Page 6: ...ll hear one beep If programming is unsuccessful the X pattern will flash three times with three beeps Make sure to enter a valid Mastercode in step 4 10 While the door is open and locked test the user code to make sure it no longer unlocks the door 62812 01 6 15 USA 1 800 677 5625 Canada 1 800 501 9471 www weiserlock com ...

Page 7: ...e beeps 2 Press Checkmark symbol once 3 Press Lock symbol once 4 Enter Mastercode 5 Press Lock symbol once 6 Press 9 six times 7 Press Lock symbol once 8 Press 9 six times Procedure continued on next page 62812 01 7 15 USA 1 800 677 5625 Canada 1 800 501 9471 www weiserlock com E Deleting All User Codes with the Mastercode Enabled ...

Page 8: ...uccessful the X pattern will flash three times with three beeps Make sure to enter a valid Mastercode in step 4 during your next attempt 10 While the door is open and unlocked press the Lock symbol If the latch bolt does not extend to lock then all codes have been successfully deleted 62812 01 8 15 USA 1 800 677 5625 Canada 1 800 501 9471 www weiserlock com ...

Page 9: ...l hear one beep If programming is unsuccessful the X pattern will flash three times and you will hear three beeps Make sure the Mastercode has been enabled before trying to disable it Attempt the procedure again making sure to enter the same Mastercode in step 4 and 6 8 Make sure switch 3 is on and press the Program button once If you don t immediately hear five beeps and see the Checkmark flash f...

Page 10: ...atch inside the door hole If the word UP is upside down and at the bottom of the latch the latch is installed incorrectly Reinstall the latch making sure the word UP faces upward 62812 01 10 15 USA 1 800 677 5625 Canada 1 800 501 9471 www weiserlock com 2 A B C The interior mounting screws are difficult to tighten The interior and exterior assembly won t mount parallel to the door edge The interio...

Page 11: ...at came with the lock and reinstall the lock The deadbolt latch and strike are misaligned causing the latch to bind Adjust the tab of the lower strike for your knob or lever to help align the upper latch and strike so that the latch bolt enters the strike when the door is locked The lower latch and lower strike for your knob or lever are misaligned putting too much load on the deadbolt latch As a ...

Page 12: ...einstall the interior assembly The clutch is disengaged Remove the battery pack Remove the interior assembly from the door Verify that the lock can be operated smoothly with the key while the interior is removed Attempt to rotate the turnpiece on the interior assembly to the vertical position If it cannot rotate to the vertical position the clutch has become disengaged Place the battery cover onto...

Page 13: ...This is indicated by the Checkmark and Lock symbols flashing simultaneously five times with five beeps Use a fresh set of batteries and perform the manual door handing process The latch and strike are misaligned causing the latch to bind Perform the manual door handing process while the door is open If it is successful only when the door is open the latch and strike are not aligned as they should ...

Page 14: ...eps Program at least one user code and test the Lock symbol again The door handing process was not executed Perform the manual door handing process following the instructions inside the Installation and User guide The battery is too low to lock the door This is indicated by the Checkmark and Lock symbols flashing simultaneously five times with five beeps Remove the batteries and replace with a fre...

Page 15: ...o be away for several months Will my lock operate when I get back When the system is idling it consumes minimum power very close to battery shelf life With alkaline batteries the lock should be operable after years of idle I replaced my batteries less than a year ago and need to replace them again Check your door alignment If the deadbolt makes several unsuccessful attempts to lock or unlock the d...

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