6 Servicing procedures
Purpose of this chapter
This chapter shows you what servicing tasks need to be carried out on the combi oven at what inter‐
vals. It explains how to handle the combi oven for servicing and the correct procedure to follow during
servicing. It also summarizes possible faults with the appliance and errors that may arise during opera‐
tion.
6.1 Basic principles for servicing
6.1.1 Warranty information and contacting customer service
Warranty information
Warranty claims involving your combi oven will only be honoured if the unit has been installed by a
qualified Service Engineer from an authorized service company in accordance with the instructions in
the installation manual. The manufacturer must be in receipt of a fully completed checklist from the
Installation manual before a warranty claim can be dealt with.
The warranty does not cover damage resulting from improper setup, installation, use, cleaning, use of
cleaning agents, servicing, repair or descaling.
To extend the spare parts warranty to 2 years, you need to register the appliance on the manufactur‐
er's homepage (www.convotherm.de) after installing the appliance.
Required information
Please have the following appliance data to hand when contacting our customer service:
■
Part number of your appliance (see 'Identifying your combi oven' on page 7)
■
Serial number of your appliance (see 'Identifying your combi oven' on page 7)
Contact data
Convotherm Elektrogeräte GmbH
Welbilt
Talstraße 35
82436 Eglfing
Germany
Reception
Phone (head office)
(+49) (0) 8847 67 - 0
Fax
(+49) (0) 8847 414
info@convotherm.de
Internet
www.convotherm.com
www.welbilt.com
Application support
Hotline
(+49) (0) 8847 67 - 899
convotherm.chefshotline@welbilt.com
Sales
Phone (appliances/accessories)
(+49) (0) 8847 67 - 890
e-mail (appliances/accessories)
convotherm.order@welbilt.com
Phone (spare parts)
(+49) (0) 8847 67 - 821
(+49) (0) 8847 67 - 822
(+49) (0) 8847 67 - 827
6 Servicing procedures
User manual
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