IFQ332 User Guide
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Appendix C: After-Sales Support
Please contact our sales/regional representatives for any help, product information, and
troubleshooting.
Returning Products for Service
The IFQ332 is a delicate piece of equipment and needs to be serviced and repaired by the
manufacturer. In order to expedite this process, please carefully read the following items.
Confirm the required component
Before any product can be returned for service, the client ought to contact our sales
representatives and after-Sales support department by means of email to confirm the need
to return the product or parts of the product.
Collect the serial umbers to obtain RMA Number
Serial Number 9SN) is printed on a label on the chassis and modules. To create a RMA
number, SN must be submitted to support department. Once the RMA number has been
issued to the client, the unit/ component needs to be packaged and shipped back to the
manufacturer. It’s best to use the original box and packaging for the product but if this is not
available, check with the service department for the proper packing instructions. RMA
Number should be specified in the delivery bill or written on the package.
Do not return any power cables or accessories unless instructed to do so.