Wen 20401, Instruction Manual

WARRANTY STATEMENT

WEN Products is committed to building tools that are dependable for years. Our warranties are consistent with this 

commitment and our dedication to quality.

LIMITED WARRANTY OF WEN PRODUCTS FOR HOME USE

GREAT  LAKES TECHNOLOGIES,  LLC  (“Seller”)  warrants  to  the  original  purchaser  only,  that  all  WEN  consumer 

power tools will be free from defects in material or workmanship during personal use for a period of two (2) years 

used for professional or commercial use. Purchaser has 30 days from the date of purchase to report missing or 

damaged parts.

SELLER’S SOLE OBLIGATION AND YOUR EXCLUSIVE REMEDY under this Limited Warranty and, to the extent per-

mitted by law, any warranty or condition implied by law, shall be the replacement of parts, without charge, which are 

defective in material or workmanship and which have not been subjected to misuse, alteration, careless handling, 

misrepair, abuse, neglect, normal wear and tear, improper maintenance, or other conditions adversely affecting the 

Product or the component of the Product, whether by accident or intentionally, by persons other than Seller. To 

make a claim under this Limited Warranty, you must make sure to keep a copy of your proof of purchase that clearly 

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dor of Great Lakes Technologies, LLC. Purchasing through third party vendors, including but not limited to garage 

sales, pawn shops, resale shops, or any other secondhand merchant, voids the warranty included with this product. 

Contact techsupport@wenproducts.com or 1-800-232-1195 with the following information to make arrangements: 

your shipping address, phone number, serial number, required part numbers, and proof of purchase. Damaged or 

defective parts and products may need to be sent to WEN before the replacements can be shipped out.

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turning a product for warranty service, the shipping charges must be prepaid by the purchaser. The product must 

be shipped in its original container (or an equivalent), properly packed to withstand the hazards of shipment. The 

product must be fully insured with a copy of the proof of purchase enclosed. There must also be a description of the 

will be returned and shipped back to the purchaser at no charge for addresses within the contiguous United States.

THIS LIMITED WARRANTY DOES NOT APPLY TO ITEMS THAT WEAR OUT FROM REGULAR USAGE OVER TIME, 

INCLUDING BELTS, BRUSHES, BLADES, BATTERIES, ETC. ANY IMPLIED WARRANTIES SHALL BE LIMITED IN 

DURATION TO TWO (2) YEARS FROM DATE OF PURCHASE. SOME STATES IN THE U.S. AND SOME CANADIAN 

PROVINCES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMI-

TATION MAY NOT APPLY TO YOU.

IN NO EVENT SHALL SELLER BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING 

BUT NOT LIMITED TO LIABILITY FOR LOSS OF PROFITS) ARISING FROM THE SALE OR USE OF THIS PRODUCT. 

SOME STATES IN THE U.S. AND SOME CANADIAN PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION 

OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY 

TO YOU.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS 

WHICH VARY FROM STATE TO STATE IN THE U.S., PROVINCE TO PROVINCE IN CANADA AND FROM COUNTRY 

TO COUNTRY.

THIS LIMITED WARRANTY APPLIES ONLY TO ITEMS SOLD WITHIN THE UNITED STATES OF AMERICA, CANA-

DA AND THE COMMONWEALTH OF PUERTO RICO. FOR WARRANTY COVERAGE WITHIN OTHER COUNTRIES, 

CONTACT THE  WEN  CUSTOMER  SUPPORT  LINE.  FOR WARRANTY  PARTS  OR  PRODUCTS  REPAIRED  UNDER 

WARRANTY SHIPPING TO ADDRESSES OUTSIDE OF THE CONTIGUOUS UNITED STATES, ADDITIONAL SHIPPING 

CHARGES MAY APPLY.

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