Troubleshooting
StockSAVER manual - Software version 2.1
78
8
Troubleshooting
Contact us using these details to request support:
Telephone: +49 (0)7424 / 9557-222
Fax: +49 (0)7424 / 9557-44
Please provide us with the following information to allow us to process your support requests
as well as possible:
−
Suitable screenshots
−
Photos for hardware problem, as necessary
−
Log files or error reports generated when the software crashed, as necessary.
8.1
Transceiver problems
Error
Cause
Solution
Transceiver connection fails
or is displayed as
Disconnected in the routing
module
Racks are displayed as
Disconnected.
Network connection
problem between
Transceiver and Service
Check power supply and
Ethernet connections on
Transceiver
Check that the Server Service is
running
Can the Transceiver be pinged?
Is the Transceiver visible under
Devices in Settings?
Check Routing module and
Connection Status;
Is the Transceiver visible?
Check the Windows Event Log
Viewer
Check network settings:
Static IP
Firewall
Proxy
Antivirus system
Dynamic IP
UPD broadcast permitted in
network?
Master, DB & client present in
the same subnetwork?
See network settings