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1. SYMPTOM: THE SPA WILL NOT OPERATE
a. Check the power cord. The power cord must
be plugged into a grounded outlet (see PLUG-
GING IN THE HYDROTHERAPY SPA on page
11).
b. Check to see if the GFCI breaker is tripped, or
was not turned on. Reset the GFCI breaker.
2. SYMPTOM: THE CIRCUIT BREAKER OR THE
GFCI TRIPS WHILE THE SPA IS OPERATING
a. Reset the circuit breaker or the GFCI. If the cir-
cuit breaker or the GFCI trips again, contact a
qualified electrician for service.
3. SYMPTOM: THE PUMP HUMS
a. The filter may be dirty or damaged. Remove
the filter housing from the spa jet unit and clean
or replace the filter.
b. The pump may have a foreign object stuck in
the impeller. Contact our customer service
department or, if your spa is no longer under
warranty, you may also contact a local spa and
pool service provider.
c. The pump may have a loose wire connection.
Contact our customer service department or, if
your spa is no longer under warranty, you may
also contact a local spa and pool service
provider.
4. SYMPTOM: THE PUMP HUMS
BUT DOES NOT ROTATE
a. The pump may be jammed. Contact our cus-
tomer service department or, if your spa is no
longer under warranty, you may also contact a
local spa and pool service provider.
5. SYMPTOM: THE PUMP IS NOISY WHILE
OPERATING
a. There may be debris in the pump. Contact our
customer service department or, if your spa is
no longer under warranty, you may also contact
a local spa and pool service provider.
b. The pump may have a bad bearing. Contact
our customer service department or, if your spa
is no longer under warranty, you may also con-
tact a local spa and pool service provider.
6. SYMPTOM: THE WATER DOES NOT HEAT
a. Make sure that the hydrotherapy spa is fully
covered with the spa cover.
The spa cover
must be tight for the water to heat.
Set the
air control to low. Set the temperature to the
desired setting. The water will heat at a rate of
2.0°F an hour. If you are using the spa indoors,
and the room temperature is maintained at
70°F, it will take approximately 24 to 36 hours
for the water to reach the set temperature.
b. If you are using the hydrotherapy spa outdoors,
it may take longer for the water to heat. See
the chart below for the approximate heating
time.
Air Temperature
Heating Time
70°F +
24 to 36 hours
50°F–70°F
2 to 3 days
30°F–50°F
3 to 4 days
b.
If the water still has not heated after four days,
contact our customer service department or, if
your spa is no longer under warranty, you may
also contact a local spa and pool service
provider.
c. If actual water temperature is lower that the set
temperature, and the
Heat On
LED indicator on
the console is not lit, contact our customer ser-
vice department or, if your spa is no longer
under warranty, you may also contact a local
spa and pool service provider.
7. SYMPTOM: THE WATER IS NOT BEING
CLEANED BY THE FILTER
a. Check to see if the filter is in place. Clean the
filter if it is dirty.
b. Check the chemical balance of the water. If the
pH is incorrect, the sanitizing agents will not
function properly.
TROUBLE-SHOOTING
Most problems can be solved by following the simple steps below. Find the symptom that applies, and
follow the steps listed. If further assistance is needed, call our Customer Service Department toll-free at
1-877-897-7493, Monday through Friday, 6 a.m. until 6 p.m. Mountain Time.
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