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6. TECHNICAL SERVICES
6.1
If technical or customer assistance is
required, contact Westell by calling or using
one of the following options:
Voice: (800) 377-8766
email: global_support@westell.com
For additional information about Westell, visit
the Westell World Wide Web site at
http://www.Westell.com.
6.2
This equipment is identified by a
model number ie. NPTFD1009. Be sure to
have the model number and serial number
available when making inquiries about the
equipment.
7. WARRANTY & REPAIRS
7.1 Westell warrants this product to be free
of defects at the time of shipment. Westell
also warrants this product to be fully
functional for the time period specified by the
terms and conditions governing the sale of
the product. Any attempt to repair or modify
the equipment by anyone other than an
authorized Westell representative will void
the warranty.
7.2 Westell will repair or replace any
defective Westell equipment without cost
during the warranty period if the unit is
defective for any reason other than abuse,
improper use, or improper installation. To
return defective equipment, first request a
Return Material Authorization (RMA) number
from Westell by calling or emailing
(Customer Service) at the address below.
Once an RMA number is obtained, return the
defective unit (freight prepaid), along with a
brief problem description, to the address we
will provide to you when you contact us.
email:
rgmdept@westell.com
Voice: (800) 377-8766
Replacements will be shipped in the fastest
manner consistent with the urgency of the
situation. Westell will continue to repair or
replace faulty equipment beyond the
warranty period for a nominal charge.
Contact Westell for details.
