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Warranty policy
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Warranty policy
The following policy for the Westermann warranty is valid as of 01.01.2002.
1.
When using Westermann products in the consumer goods sector (private
use), which were sold through Westermann dealers, the warranty period
from the date of sale to the end customer is 2 years. When using
Westermann products in the capital goods sector
(commercial/professional), which were sold through Westermann dealers,
the warranty period from the date of sale to the end customer is 1 year.
2.
The warranty covers defects that can be attributed to material and/or
manufacturer errors. Any faults resulting from a Westermann product defect
or production defect during the warranty period will be recognised and
remedied by repair or replacement of parts via a Westermann dealer.
3.
Exempted from this are wear parts such as Bowden cables, starter cord,
V-belts, bearings, clutch plates, tires, air filters, spark plugs, glow plugs,
fuel filters, oil filters, sweeping brushes, rubber lips, batteries as long as
these do not exhibit obvious material defects.
4.
Warranty claims are generally excluded in case of poor maintenance
and care. Regular maintenance and cleaning of the product according
to the instructions in the Westermann operating manual is imperative.
Damage due to improperly performed maintenance and cleaning work
cannot be accepted as a valid guarantee claim.
5.
The operating instructions for the respective product as well as safety
instructions must be observed. Damage caused by operating errors,
improper use or use of accessories not approved by Westermann GmbH &
Co. KG cannot be accepted as a valid warranty claim.
