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Warranty policy
6.
It must be ensured that only original Westermann spare parts and
Westermann accessories are used, which can be obtained from the
Westermann dealer. If original Westermann spare parts or
Westermann accessories are not used, consequential damage and
increased risk of accidents cannot be ruled out. These
consequential damages are not covered by the warranty.
7.
From 01.01.2002 only the Westermann warranty claim process is to be
used. The warranty claim information is mandatory. Exceptions
cannot
be
made. Warranty claims without the required information cannot be
processed and will be returned for completion of the missing information.
8.
The Westermann Machine and Warranty certificate (warranty document)
is to be completed within 4 weeks of the date of sale of the product,
including the data of the end customer, the end customer's signature as
well as the indication of use (private | commercial | professional) to
Westermann customer service.
9.
The warranty period for original Westermann spare parts is 2 years if the
installation is certified by a Westermann dealer (for wear parts the
restriction under point 3 applies). For warranty claims relating to
replacement parts or warranty repairs, we ask you to keep the parts in
question for 2 months after receipt of the warranty claim. We will, if
necessary, request the relevant part for examination.
10.
The ordering of required spare parts for warranty purposes can only be
made via Westermann customer service for logistical reasons as of
01.01.2002. From Monday to Friday between 08:00 and 16:30 telephone
orders can be placed. Please state the item number, the serial number of
the device in question and your customer no. Our telephone no. is: +49 (0)
5931 / 49690-0. In addition, there is the possibility to fax us your order for
warranty replacement parts. Our fax no. is: +49 (0) 5931 / 49690-99.
