Page
44
of
55
Warranty policy
11.
Should your warranty claim be rejected, the ordered spare parts will be
charged to you at their usual purchase conditions. Invoicing also occurs if
no warranty claim has been received by Westermann Customer Service
within 4 weeks. If a Westermann spare part for warranty repairs is not
available at short notice (within 2 working days) and you use an original
Westermann spare part from your stock to repair the damage, a free
replacement delivery will be made by us when available or deliverable by
Westermann customer service. If a replacement part is no longer
available, the purchase price paid by you will be refunded.
12.
The defective parts or machines are to be sent the Westermann factory
in Meppen. Upon acceptance of the warranty, the freight charges will be
reimbursed.
13.
The warranty claim must be submitted to Westermann customer service
no later than 5 working days after the repair has been completed, in order
to ensure fast processing. Warranty claims received 3 months after the
repair cannot be processed.
14.
All previous warranty policies as well as the conditions in the General
Terms and Conditions and point 7 hereby become invalid.
Westermann GmbH & Co. KG
