Western Digital Sentinel DX4200, Maintenance Manual

Page 1: ...WD Sentinel DX4200 Storage Server Administrator and Maintenance Guide...

Page 2: ...Product WD Support Portal Register your WD products and get support information customized to your needs Warranty RMA Services Get Warranty Product Replacement RMA RMA Status and Data Recovery Informa...

Page 3: ...Product Views 8 Indicators 10 LEDs 10 Where to Find Help 11 3 Connecting the Server and Getting Started 12 Administrator Responsibilities 12 How the WD Sentinel Fits into Your Office 12 Connecting th...

Page 4: ...Corrective Actions 35 8 Regulatory and Warranty Information 38 Regulatory Compliance 38 Limited Warranty 40 9 Appendix 42 Hardware Replacement Procedures 42 Before You Begin 42 Replacing a Hard Drive...

Page 5: ...of power available consult your dealer or local power company Do not allow anything to rest on the power cord Do not locate this product where persons will walk on the cord Never push objects of any...

Page 6: ...r WD product information is found on the label on the bottom of the device Serial Number Model Number Purchase Date System and Software Notes About This Guide This Administrator and Maintenance Guide...

Page 7: ...common management tasks like storage configuration It also provides an at a glance summary of the system status and manages networking alerts registration software updates performance and health moni...

Page 8: ...n with Industry Leading Technology Partners The WD Sentinel DX4200 combines hardware and software from industry leaders to deliver a reliable secure and easy to manage storage server designed specific...

Page 9: ...MAINTENANCE GUIDE Package Contents WD Sentinel Storage Server 1 RJ 45 Ethernet cable 1 1 8 meter power adaptors with cord 2 door lock keys Basic Installation Guide WD Sentinel DX4200 1 8 meter power c...

Page 10: ...ww wdstore nl Rest of EU Countries www shopwd eu or www wdstore eu All others Contact WD Technical Support in your region For a list of Technical Support contacts visit http support wd com and see Kno...

Page 11: ...re prevents drive fallout caused by the extended hard drive error recovery processes common to desktop drives Approved Drive Models For a complete list of approved drive models search for Answer ID 94...

Page 12: ...ion 2 Ethernet Port LEDs Flashing green indicates activity Solid amber indicates that there is a link connection Off indicates inactive state 4 Drive Tray LEDs Flashing blue indicates drive activity S...

Page 13: ...WD SENTINEL DX4200 ADMINISTRATOR AND MAINTENANCE GUIDE Back View VGA port USB 3 0 ports Gigabit Ethernet ports 1 2 Recovery button External DC In Power port System Fan External DC In Power port Kensin...

Page 14: ...curity slot For drive security the device is equipped with a security slot that supports a standard Kensington security cable Visit http www kensington com for more information LED Color State Descrip...

Page 15: ...roduct box or available at http products wd com WDSentinel DX4200 helps you install the WD Sentinel device WD Online Help Specific descriptions and instructions accessed on WD StorCentral Microsoft On...

Page 16: ...tine management tasks on the WD Sentinel server This person also holds the Administrator password for your WD Sentinel server The table below provides a view into some of the Administrator s tasks How...

Page 17: ...rver 3 Using the provided ethernet cable connect the WD Sentinel server either ethernet port 1 or 2 to a DHCP enabled LAN 4 Using the provided AC adaptors connect the WD Sentinel server to an electric...

Page 18: ...time setup wizard to configure your server for first use 1 Select a language from the localization list 2 Verify the localization settings or select the correct values from the drop down lists then c...

Page 19: ...vice to access the Administrator Dashboard 5 Click Finish The installation begins Once the initial process is complete you ll see the WD Device Setup Wizard 6 Review the WD Device Setup screen then cl...

Page 20: ...SMTP Server Select this option to use the WD SMTP server for email Use My SMTP Server Select this option to use your own SMTP server for email then complete the following fields Server Name Enter the...

Page 21: ...are update Status screen displays the progress of your update When the update is finished the following screen displays 9 Click Launch Server Manager to begin configuring your WD Sentinel device using...

Page 22: ...rovides a window into your WD Sentinel device allowing you to View at a glance device information Manage software updates Get information on your device drives View the health of your device When you...

Page 23: ...WD Sentinel device Health The Health page allows you to monitor the status of the drives power supplies temperatures fan and CPU Storage The Storage page allows you to view the status of your storage...

Page 24: ...he Home page provides at a glance data designed to give you the information you need to manage your device System Capacity The System Capacity area provides the amount of allocated and unallocated cap...

Page 25: ...are updates on non vital system information To view System Alert details Click the magnifying glass in the right corner of the System Alert area The System Alerts screen displays To Save Delete or Ign...

Page 26: ...ight corner of the Domain area The System Properties dialog displays From the System Properties dialog you can update the Computer Name set up your device for remote access manage devices on your serv...

Page 27: ...tem The System area displays the status and temperature of the boot drive storage drives boot drive RAID control memory and CPU It also displays the system fan RPMs System Settings Description Name Th...

Page 28: ...e allows you to Manage the data drives through the Server Manager application Buy replacement storage from the WD Store View the hard drive properties and health To open the Storage Page click Storage...

Page 29: ...utton allow quick access to the WD Store where you can access drives that are compatible with your device Accessing the WD Store On the Storage page click Buy Allocated Unallocated Capacity The Alloca...

Page 30: ...ould always be used whenever possible Preferred drives are fully tested and approved for use with your device The message text displays in green Supported Indicates that this is a supported drive Supp...

Page 31: ...register your device with WD Registering your device allows you to get the latest updates and special offers To register your device 1 On the Settings page click Register 2 Complete the following fie...

Page 32: ...site at http support wd com 2 Once you download the available firmware updates for the WD Sentinel server unzip the file to a folder on the server Note Do not uses spaces when creating your folder na...

Page 33: ...P server This server requires a secure connection SSL Select this option if the server requires a secure connection This server requires authentication Select this option if the server requires authen...

Page 34: ...roceed The WD Support Ask a Question page displays Note The first time you do this an Internet Explorer Security Screen displays Clear the check box and click Close 3 Complete the online form and clic...

Page 35: ...r restarted in a clean and graceful manner through the Windows Settings function To shut down or restart the WD Sentinel device Preferred method 1 On the Windows desktop move your mouse to the lower r...

Page 36: ...rage spaces Storage Spaces have built in resiliency from disk failures which is achieved by either disk mirroring or striping with parity across the physical disks Setting Up Your Drives Follow the st...

Page 37: ...he Windows page file Some critical functions use the system s paging file Removing the page file can potentially leave your system unusable with the possibility of data loss To maintain the reliabilit...

Page 38: ...E Shutting Down Unclean shutdowns are hard on your system To assure that the unit always experiences clean shutdowns and the best data integrity use an Uninterruptible Power Supply UPS To avoid possib...

Page 39: ...ice 3 Confirm the network cable is properly connected to the WD Sentinel server and the network switch or router 4 Make sure the network switch or router has power 5 Use a different network cable and...

Page 40: ...state Replace the identified boot drive Access WD StorCentral See WD StorCentral on page 18 Click Storage on the navigation bar In the Allocated Capacity area select your boot drive In the Action col...

Page 41: ...with a drive that has the correct drive capacity Network Disconnected The ethernet port does not have network activity Restore network connectivity Power Supply Supply Failed Power supply 1 or 2 faile...

Page 42: ...nce to radio or television reception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or televisio...

Page 43: ...r RF emission EN 55024 for Generic Immunity as applicable and EN 60950 1 for Safety KC Notice Republic of Korea only p y G G G G G G G G G G G G G G U G iG O PG OiG PG SG Class B Device 1 Please note...

Page 44: ...ope the Middle East and Africa region and 2 years in the Asia Pacific region unless otherwise required by law The term of your limited warranty period shall commence on the purchase date appearing on...

Page 45: ...data arising out of or in connection with the purchase use or performance of the Product even if WD has been advised of the possibility of such damages In the United States some states do not allow e...

Page 46: ...acing a Hard Drive Removing the Unit Cover Replacing the SODIMM Memory Module Adding a Boot Drive This chapter provides the steps necessary to replace the following components designed for replacement...

Page 47: ...ted drives are not the optimal drives for your device but are part of the same drive family These drives are not fully tested with this device Unsupported Unsupported drives have not been tested with...

Page 48: ...ps to replace a drive in your WD Sentinel server 1 Unlock and open the drive door Figure 1 Figure 1 Open drive door 2 For a failed drive verify that the LED for the failed drive is solid red 3 Pull th...

Page 49: ...e that it is properly seated and is facing the correct direction Figure 3 Replace hard drive 6 Using some force snap the drive handle shut 7 Close and lock the door on the front of the server making s...

Page 50: ...nt To shut down your WD Sentinel server follow the steps outline in Shutting Down and Rebooting the Server on page 31 What you ll Need Phillips screwdriver Replacement server fan Replacing a Server Fa...

Page 51: ...the fan is correct and that the fan interface connector is connected 7 Replace and tighten the four 4 Fan Plate mounting screws 8 Do not over tighten the mounting screws 9 Reconnect all of the cables...

Page 52: ...ver on page 31 What you ll Need Phillips screwdriver Removing the Unit Cover 1 Before getting started shut down the server and disconnect all external connections 2 Place the unit on a clean and stabl...

Page 53: ...d drive requirements search for Answer ID 9999 in the WD Knowledge Base at http support wd com What you ll Need Phillips screwdriver Replacement SODIMM Memory module Replacing a SODIMM Memory Module 1...

Page 54: ...he rest of the unit then gently place the flipped assembly on a stable flat surface 7 Remove and replace or add additional 2PL SODIMM module s Note This unit uses memory in coordinated pairs and are c...

Page 55: ...ing that the cables are again attached to the assembly and that the PCBA is properly seated Replace and tighten the six 6 screws holding the PCBA in place Note Do not over tighten the PCBA screws 9 Re...

Page 56: ...r on page 31 What you ll Need Phillips screwdriver Boot Drive kit Adding a Boot Drive 1 Shut down the server 2 Disconnect all external connections 3 Follow the steps outlined in Removing the Unit Cove...

Page 57: ...the information identified below and keep this checklist in a safe location for future reference WD Sentinel DX4200 Server Name __________________________________ WD Sentinel DX4200 IP Address Static...

Page 58: ...bling an unsupported drive 43 environmental compliance China 40 ethernet ports 10 F failed drive recovering 32 fan replacing 46 FCC Class B information 38 H handling precautions 2 hard drive replacing...

Page 59: ...es enabling 43 updates software 28 updating WD Software 28 USB ports 10 user assistance 11 user roles and responsibilities 12 V VCCI Statement 39 VGA port 10 W Warning unsupported drives 43 warning li...

Page 60: ...e right to change specifications at any time without notice Western Digital WD and the WD logo are registered trademarks of Western Digital Technologies Inc in the U S and other countries WD Sentinel...