Western Digital Sentinel RX4100, Maintenance Manual

Page 1: ...WD Sentinel RX4100 Small Business Storage Server Administrator and Maintenance Guide...

Page 2: ...e knowledge base is available 24 7 To help us keep you informed of new features and services remember to register your product on the Registration page on the user interface or online at http register...

Page 3: ...Columbia 009 80021102110 France 00 80021102110 Grenada 00 80021102110 Germany 00 80021102110 Panama 00 80021102110 Greece 00 80021102110 Peru 00 80021102110 Hungary 00 80021102110 Uruguay 00 80021102...

Page 4: ...tarted 13 User Roles and Responsibilities 13 How the WD Sentinel RX4100 Fits into Your Office 15 Connecting the WD Sentinel RX4100 Server to Your Network Preferred Method 15 Connecting the WD Sentinel...

Page 5: ...57 Backing up Windows PC 58 Backing up with Time Machine Mac 61 Recovering Restoring Windows PC 64 Recovering Restoring Mac 65 Backing up your WD Sentinel Server 66 Recovering the WD Sentinel Server...

Page 6: ...94 Hardware Replacement Procedures 94 Before You Begin 94 Installing the WD Sentinel Bezel 95 Replacing a Hard Drive 96 Removing the Unit Cover 98 Replacing the Internal Power Supply 100 Replacing a...

Page 7: ...s product only from the type of power indicated on the marking label If you are not sure of the type of power available consult your dealer or local power company Do not allow anything to rest on the...

Page 8: ...l Number Purchase Date System and Software Notes About This Guide This Administrator and Maintenance Guide provides detailed instructions and information for WD specific interface elements and functio...

Page 9: ...gn redundant user serviceable power supplies user serviceable fans and email alerts In the event that an IT professional s assistance is needed the WD Sentinel RX4100 allows them to manage the server...

Page 10: ...up your Mac OS clients using Apple s Time Machine backup utility enjoy faster data transfer over Ethernet using AFP and manage your WD Sentinel RX4100 server using the Administration Dashboard applica...

Page 11: ...s can access any shared media libraries on the network rather than maintaining copies on their individual computers You can also stream digital content like videos music or digital signage for employe...

Page 12: ...re com Europe Austria www wdstore de United Kingdom www wdstore eu France www wdstore fr Italy www wdstore it Germany www wdstore de Spain www wdstore es Netherlands www wdstore nl Rest of EU Countrie...

Page 13: ...ce Pack 2 SP2 x86 x64 Home Premium with SP2 x86 and x64 Business with SP2 x86 and x64 Ultimate with SP2 x86 and x64 Enterprise with SP2 x86 and x64 Starter with SP2 x86 Windows XP Home with Service Pa...

Page 14: ...ete list of approved drive models search for Answer ID 9443 in the WD Knowledge Base at http support wd com CPU Intel Atom Dual Core 1 80 Ghz Memory 4 GBytes SODIMM DDR3 800 Drive bays 4 3 5 inch hard...

Page 15: ...s Flashings RED indicates a fault condition Solid blue once booted and there are no pending fault conditions indicates a good operational state Black indicates inactive state 2 Ethernet Port LEDs Flas...

Page 16: ...ack of the server recovers the server including the operating system while using a USB drive in an event of an OS corruption USB ports Connects with USB 2 0 and 3 0 devices such as a USB storage USB m...

Page 17: ...ing Black Off Indicates no drive warning activity Red Solid Indicates that a serious fault has occurred on the drives Drive Status Black Off Indicates no drive status activity Blue Flashing Indicates...

Page 18: ...ox or available at http products wd com WDSentinel RX4100 helps you install the WD Sentinel server WD Online Help Specific descriptions and instructions accessed on WD specific Monitor pages on the Da...

Page 19: ...the WD Sentinel server This person is also the holder of the Administrator password of your WD Sentinel server Users You can have up to 25 user accounts on your WD Sentinel server These can be Interna...

Page 20: ...y alerts and monitors server performance Sets up Remote Web Access Manages updates Creates and manages iSCSI targets Launchpad Task Examples Accesses data on shared storage Starts manual backups Launc...

Page 21: ...ur WD Sentinel server 3 Using the provided ethernet cable connect the WD Sentinel server either ethernet port 1 or 2 to a DHCP enabled LAN 4 Using the provided AC power cord connect the WD Sentinel se...

Page 22: ...e front of your WD Sentinel unit Once the WD Sentinel boot up process is complete the LED on the front of the WD Sentinel server will display a solid blue light 4 In the address field of an open brows...

Page 23: ...o be configured This section describes how to use the one time setup wizard to configure your server for first use 1 Select the server language from the list provided and click the arrow to continue 2...

Page 24: ...d must be at least 8 characters long and contain at least three of the following categories uppercase letters lowercase letters numbers and symbols spaces are allowed This is the Administrator passwor...

Page 25: ...y be available at this time The installation begins The progress bar on the screen informs you of the installation s progress The completion screen appears Your WD Sentinel server configuration is com...

Page 26: ...tive backups on the Dashboard s Computers and Backup tab The screen displays backups in progress Once the Connector software is installed set up an automated scheduled backup for after working hours u...

Page 27: ...d then click Next 5 Read the information about events that may occur during the installation then click Next 6 Installation begins The progress bar identifies where you are in the installation process...

Page 28: ...MAINTENANCE GUIDE 8 Enter a unique description for your computer so the server will be able to distinguish yours from others on the network then click Next 9 Review and select a wake up option then cl...

Page 29: ...folders 12 Close the browser If you selected the checkbox the Dashboard Sign in screen displays Connecting a Mac Use the following procedure to connect your Mac computer to the WD Sentinel server For...

Page 30: ...acConnector dmg The MacConnector window opens 5 Double click MacConnector 6 Review the warning screen then click Open 7 Enter the user name and password of an account that has administrator permission...

Page 31: ...WD Sentinel RX4100 Server from a Client Computer Optional Method on page 16 then click Continue Example myserver The software checks to ensure that your Mac meets the required prerequisites 10 Once co...

Page 32: ...select the Open Dashboard to administer your server option and launch the Dashboard after finishing the Connector software installation To take advantage of shared storage capabilities of your WD Sen...

Page 33: ...CONNECTING THE SERVER AND GETTING STARTED 27 WD SENTINEL RX4100 ADMINISTRATOR AND MAINTENANCE GUIDE 2 On the bottom left of the General screen click the shutdown arrow and select Restart...

Page 34: ...ecting Computers This chapter assumes you have followed the Administrator s Basic Install Guide to initialize the WD Sentinel server and have connected at least one computer to the server To review th...

Page 35: ...ring setup 3 Enter the following information on the Remote Desktop Connection screen User Name Enter Administrator Administrator Password The password you created during setup Computer Name The server...

Page 36: ...WD SENTINEL SERVER DASHBOARD 30 WD SENTINEL RX4100 ADMINISTRATOR AND MAINTENANCE GUIDE The Dashboard appears The Dashboard Home page displays Navigation icons Tabs Tasks Pane Alerts and Server Settin...

Page 37: ...Name Last Name Enter the user s first and last name b User account name Enter a user account name This is used to log into the Launchpad c Password Confirm Password Enter your password for the assigne...

Page 38: ...nformation you d like the user to access using the Remote Web Access feature Select Server Dashboard administrator access required to view global alerts about your server Select Do not allow Remote Ac...

Page 39: ...ge 58 Using the Home Page The main part of the Home page lists some of the recommended tasks to perform the first time you sign in to the Dashboard To perform these tasks from the Home page just click...

Page 40: ...et you started with the WD Sentinel server For information about these tasks see the Microsoft Online Help Best Practices Complete the Getting Started tasks on the Home page of the Dashboard Create at...

Page 41: ...s two tabs The Server tab allows you to view and manage the properties of the shared folders on your server including Managing your company s shared folders Accessing shared folders locally or remotel...

Page 42: ...protection RAID is an acronym for Redundant Array of Independent Disks The server uses RAID 5 which offers fast performance by striping data across all drives This arrangement protects data by dedica...

Page 43: ...m To access WD Customer Support automatically 1 Click Request Support in the Tasks pane The Request Support window displays 2 After reading the information on the screen click the I agree and would li...

Page 44: ...t have to be the same as the WD Sentinel server Administrator password To lock the drives 1 In the Advanced tasks area click Lock drives The following screen displays 2 Read the message then click the...

Page 45: ...ord 6 Click OK Updating Software Periodically WD issues software updates for your WD Sentinel RX4100 server The Software Update tab within the Monitor module allows you to update WD Sentinel RX4100 so...

Page 46: ...ents share on the server and select the file to update b Click Update from file and then locate and select the update file you copied to your server c Click Open The system applies the software update...

Page 47: ...etting Email Alerts Receiving your alerts by email allows you to monitor certain server issues as they occur Use the following steps to set up email alerts 1 On the Dashboard Home Page click the Alert...

Page 48: ...DMINISTRATOR AND MAINTENANCE GUIDE 4 Review the settings then click OK 5 Enter the email address where you d like to receive the server alerts 6 Click Apply and send email to ensure that email alert i...

Page 49: ...time you want the WD Sentinel server to check for updates every week and if an update is available install it Example every Sunday at 3 00 AM 3 Click Apply Updating Microsoft Software You can update...

Page 50: ...and define the folders to be used for the media By default media service is enabled and the default Picture Music and Video folders are set to distribute the media HomeGroup When creating a HomeGroup...

Page 51: ...the WD Sentinel RX4100 it enhances security by allowing only users with necessary permissions to access the server Refer to Microsoft Online Help for detailed information For information on acceptable...

Page 52: ...up to do so See Monitoring System Health and Alerts on page 35 To recover from a failed drive simply replace the drive the one with the red LED over the drive with an approved drive for the WD Sentin...

Page 53: ...o the WD Sentinel server You can share this data on your USB drive with other users connected to the server by using the Dashboard which treats the USB drive as a share You can set user privileges jus...

Page 54: ...Note that a shared folder cannot be created at the root of the USB drive 7 Click OK and follow the instructions on the screen To stop sharing data on a USB drive 1 On the Dashboard click the Servers F...

Page 55: ...nternal Users After you the Administrator use the Dashboard to set up users with a user name password and permissions they can access the Launchpad Sign in page using one of the following methods Acce...

Page 56: ...Server 2008 R2 Launchpad From Desktop Double click the Launchpad icon From System Tray Right click the Launchpad icon and select Open Launchpad Windows XP From Start Menu Click Start Programs Windows...

Page 57: ...cess Shared Folders and Dashboard Note The Dashboard option is only useful to a user with Administrative privileges and knowledge of the Administrator password To access the Launchpad Mac 1 Do one of...

Page 58: ...p Remote Web Access Shared Folders and Add ins Selecting Launchpad Options Windows PC or Mac Computer To select Launchpad options IF you want to THEN AND Back up your Windows PC to the WD Sentinel ser...

Page 59: ...ote Web Access Continue to Remote Web Access on page 44 and Accessing Computers and Shared Folders Remotely on page 57 Access shared folders on the server Click Shared Folders Continue to Accessing Sh...

Page 60: ...to send you information about it in this window To disable the Launchpad after signing in Mac 1 Sign in to the Launchpad 2 Click the menu arrow at the top right and select Settings from the drop down...

Page 61: ...to the Trash icon 5 Click Library Preferences Drag and drop com microsoft launchpad plist into the Trash icon 6 Right click the Trash icon and select If you re operating systems is Then Windows 8 On y...

Page 62: ...n it then click the file you want to access Your access as a general user depends on the permissions assigned to you by the Administrator Launchpad Mac 1 On the Launchpad click Shared Folders 2 Select...

Page 63: ...rnet Note You must use Internet Explorer 8 or 9 to access a PC using the Remote Web Access feature See Specific Problems and Corrective Actions on page 83 Logging In 1 On the Launchpad click Remote We...

Page 64: ...Note Only the folders for which the user has permissions are displayed under Shared Folders on Remote Web Access Media Library Browse through your pictures music videos and recorded videos The WD Sen...

Page 65: ...k 3 Click Additional client computer backup tasks in the task panel 4 Enter the Start time and End time for daily backups and click OK Initiating Backups By default backups are performed at night for...

Page 66: ...lick Start backup 3 Enter a name for the backup and click OK The Backup Properties page re displays and tracks the progress of the backup Note If you want the computer to automatically wake up for sch...

Page 67: ...r the past 24 hours daily backups for the past month and weekly backups until your backup drive is full To take advantage of the Time Machine backup capabilities you must install the server connector...

Page 68: ...lays 3 Click Set Up Time Machine to display the Time Machine Preferences screen 4 Click Select Disk and select the WD Sentinel server for your backups 5 Click Use Backup Disk A screen prompts for your...

Page 69: ...ent backups are faster because Time Machine only backs up new or changed items Time Machine backs up your computer every hour and keeps the following backup sets Every hour for 24 hours Every day for...

Page 70: ...e Recovery feature reinstalls the operating system software applications and all the data This type of recovery is known as a bare metal restore it recovers everything that was on the computer when it...

Page 71: ...eps in the wizard to restore the computer Note Refer to Microsoft Online Help for additional information To recover individual files and folders 1 Click the Computers and Backups icon and select the c...

Page 72: ...acking Up your Server Recovering the WD Sentinel Server to Factory Defaults This feature recovers your WD Sentinel server a process that may be necessary in case the server has a virus that cannot be...

Page 73: ...owing the instructions for your virtual DVD software If you are running Windows 8 Windows 7 Windows Vista click Run Setup exe on the window that displays If you are running on a Windows XP computer by...

Page 74: ...recovery process unlock the drives with an unlock key To create an unlock key 1 On the Server Recovery Utilities window click Unlock my drives 2 Click Next and enter the password previously set to loc...

Page 75: ...cating the USB flash drive click the I understand check box to indicate that you know the process will delete all files and folders on your USB flash drive 6 Click Next to display the Congratulations...

Page 76: ...entinel server 1 On the Server Recovery Utilities page click Recreate my storage 2 Read the caution then click the I understand check box to indicate you know the process may erase the data on the WD...

Page 77: ...the USB key 4 The USB flash drive should appear in the Select USB flash drive drop down list If the USB flash drive is not on the list click Refresh and search for it 5 After locating the USB flash dr...

Page 78: ...ur server while pressing and holding the Recovery button on the back of the server Note This may require 2 people to perform d Continue to hold the Recovery button until the Windows loading files scre...

Page 79: ...The Getting Started page displays 3 Read the information on the screen If you have previously created a bootable recovery USB flash drive click the Skip creating the bootable USB flash drive check bo...

Page 80: ...for server recovery screen displays 5 Your USB flash drive should appear in the Select USB flash drive drop down list If it is not on the list click Refresh and search for it 6 After locating the USB...

Page 81: ...15 minutes to complete After the USB drive preparation is done the Start your server in recovery mode screen displays 9 Follow the additional instructions that appear on the screen to guide you throug...

Page 82: ...Continue to hold the Recovery button until WINDOWS IS LOADING FILES then release the Recovery button leaving the USB flash drive connected to the WD Sentinel server The monitor displays RECOVERY INIT...

Page 83: ...irst bullet This is the recommended method of recovery If you want to restore the server to its factory default settings select the second bullet Note This option deletes all settings user accounts an...

Page 84: ...ete all data from the internal hard drives or external hard drives connected to the eSATA ports This will not affect hard drives connected to the USB ports 14 Click the check box at the bottom of the...

Page 85: ...Next The server begins recovery WARNING Various device drivers are installed and will display on the server s monitor during the restoration process Let the system recovery continue without respondin...

Page 86: ...lete the following screen displays on your client computer 16 Click Close 17 In the address field of an open browser window enter http WDSENTINEL 18 Set up your WD Sentinel RX4100 server using the ste...

Page 87: ...e Set up Automatic Alert Notification for real time notifications of any problems with the WD Sentinel server Set up Remote Web Access using Ports 443 and Port 80 If your router or IP provider blocks...

Page 88: ...ature enables collaboration on files and data not only among your employees but also with your clients and vendors As a best practice create a unique user account for each client and vendor you want t...

Page 89: ...ntinel server and provides possible solutions LEDs do not light up 1 Make sure the power cord is connected correctly 2 Make sure that the wall outlet has power Test it by plugging in another device 3...

Page 90: ...Map Network Drive 2 From the Drive drop down list choose the letter that you want the WD Sentinel server to have in My Computer 3 Click Browse to find the folder that you want to map or type the path...

Page 91: ...ge server Once the connection is established between the iSCSI initiator and the iSCSI target the operating system on the iSCSI initiator sees the storage as a local storage device that can be formatt...

Page 92: ...f information e g KB MB GB TB from the pull down menu Note Available space displays to the right of this field Setting Description Alias The user friendly name used as an additional descriptive name f...

Page 93: ...pen 5 Select the security type for your target None Does not assign security for your target CHAP Assigns Challenge Handshake Authentication Protocol CHAP security to your target If you d like to chan...

Page 94: ...ve the target See Deleting an iSCSI Target on page 89 1 In the iSCSI tab select the target you d like to disable 2 In the iSCSI Tasks pane click Disable Target The Disable a Target message appears 3 C...

Page 95: ...r 4 Right click the target you d like to export and select Copy from the menu 5 Navigate to a different folder 6 Right click in the folder and select Paste Your iSCSI Target image file is now exported...

Page 96: ...essly approved by the party responsible for compliance could void the user s authority to operate the equipment a For a Class A digital device or peripheral the instructions furnished the user shall i...

Page 97: ...ed or multi unit rack assembly the operating ambient temperature of the rack environment may be greater than room ambient Therefore consideration should be given to installing the equip ment in an env...

Page 98: ...ope the Middle East and Africa region and 3 years in the Asia Pacific region unless otherwise required by law The term of your limited warranty period shall commence on the purchase date appearing on...

Page 99: ...collectively GPL Software and not Western Digital s End User License Agreement In accordance with the GPL if applicable 1 the source code for the GPL Software may be downloaded at no charge from http...

Page 100: ...Cover Replacing the Internal Power Supply Replacing a Server Fan Replacing the Riser Card Replacing the Mid plane Card This chapter provides the steps necessary to replace the following components de...

Page 101: ...to install and remove the front bezel What you ll Need WD Sentinel Bezel Bezel keys 2 Installing the WD Sentinel Bezel 1 Insert the bezel keys into both locks on the front of the bezel turning the key...

Page 102: ...nel server can remain powered on while you replace the drive Once you replace the drive the WD Sentinel server automatically reconfigures the RAID See Find compatible hard drives on page 37 What you l...

Page 103: ...lding the drive to the drive tray 6 Replace the failed drive with the approved replacement drive 7 Replace the four 4 screws holding the drive to the drive tray 8 Insert the drive tray into the server...

Page 104: ...the Unit Back Cover 1 Before getting started shut down the server and disconnect all external connections 2 Place the unit on a clean and stable surface with the back of the unit facing you 3 Release...

Page 105: ...ons 2 Place the unit on a clean and stable surface with the front of the unit facing you 3 On the top of the unit release the two 2 screws closest to you and two 2 screws toward the top middle of the...

Page 106: ...ps outline in Shutting Down the Server on page 45 What you ll Need Phillips screwdriver Replacement internal power supply Replacing the Internal Power Supply 1 Shut down the server 2 Disconnect all ex...

Page 107: ...er supply into the unit 9 Insert and tighten the two 2 screws holding the power supply to the bottom of the unit 10 On the back of the unit insert and tighten the two 2 screws holding the power supply...

Page 108: ...nt To shut down your WD Sentinel server follow the steps outline in Shutting Down the Server on page 45 What you ll Need Phillips screwdriver Replacement server fan Replacing a Server Fan 1 Shut down...

Page 109: ...D MAINTENANCE GUIDE 6 Gently place the replacement fan in the unit ensuring that the orientation of the fan is correct 7 Carefully connect the fan interface connector 8 Replace the unit cover 9 Connec...

Page 110: ...ge 98 4 Locate the riser card bracket within the unit and remove three 3 screws holding the bracket in place 5 Carefully lift the riser card bracket up and away from the unit 6 Remove three 3 screws h...

Page 111: ...moving the Unit Front Cover on page 99 5 Locate the mid plane within the unit behind the drive trays and remove two 2 screws holding the mid plane to the base of the unit 6 Remove the eight 8 screws h...

Page 112: ...mation identified below and keep this checklist in a safe location for future reference WD Sentinel RX4100 Server Name __________________________________________ WD Sentinel RX4100 IP Address Static I...

Page 113: ...ng up client computers 81 setting up WD Sentinel RX4100 81 sharing files with external users 82 shutting down 82 using efficiently 81 bezel installing 95 C China RoHS 92 compliance 90 regulatory 90 sa...

Page 114: ...55 lock password changing 39 M Mac accessing Launchpad 51 backing up 61 connecting to WD Sentinel 23 managing iSCSI targets 85 managing server settings 43 managing the Launchpad 53 manual updates WD...

Page 115: ...ing up email alerts 41 setting up your server 17 shared folders accessing over the network 56 accessing remotely 57 Remote Web Access 57 sharing data USB 47 shutting down safely 45 shutting down the s...

Page 116: ...ces 34 WD limited warranty 92 WD Sentinel RX4100 components 10 connecting to your network optional method 16 connecting to your network preferred method 15 how it fits in your office 15 package conten...

Page 117: ...D reserves the right to change specifications at any time without notice Western Digital WD and the WD logo are registered trademarks in the U S and other countries WD Sentinel and WD Guardian are tra...