28 | Westinghouse Outdoor Power Equipment, LLC
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
CORRECTION
Engine will not start
Out of fuel.
Refuel.
Bad fuel, generator stored without treating or
draining gasoline, or refueled with bad gasoline.
Drain the fuel tank. Refuel with fresh gasoline.
Dirty air filter.
Clean the air filter.
Low engine oil level stopped generator.
Check engine oil level. Add engine oil if low.
Spark plug wet with fuel (flooded engine).
Wait five minutes. Turn Run/Stop switch to the
OFF position. Pull recoil handle rapidly several
times. If the generator does not start, remove
spark plug and dry.
Spark plug faulty, fouled, or improperly gapped.
Gap or replace the spark plug. Reinstall.
Fuel system malfunction, fuel pump failure, ignition
malfunction, valves stuck, etc.
Contact Westinghouse customer service toll-
free at 1 (855) 944-3571.
Choke partially open or closed.
Fully open or close the choke.
CO sensor removed or modified
Return to original configuration
CO sensor activated or system fault occurred
Relocate generator/ Contact Westinghouse
customer service toll free at 1 (855) 944-3571.
Engine starts, then shuts down
Out of fuel.
Refuel.
Incorrect engine oil level.
Check engine oil level.
Dirty air filter.
Clean the air filter.
Contaminated fuel.
Drain the fuel tank. Refuel with fresh gasoline.
Defective low oil level switch.
Contact Westinghouse customer service toll-
free at 1 (855) 944-3571.
Engine lacks power
Air filter restricted.
Clean or replace air filter.
Bad fuel, generator stored without treating or
draining gasoline, or refueled with bad gasoline.
Drain the fuel tank. Refuel with fresh gasoline.
Fuel system malfunction, fuel pump failure, ignition
malfunction, valves stuck, etc.
Contact Westinghouse customer service toll-
free at 1 (855) 944-3571.
Engine runs rough or bogs when load
applied
Dirty air filter.
Clean the air filter.
Generator overloaded.
Unplug some devices.
Faulty power tool or appliance.
Replace or repair tool or appliance. Stop and
restart the engine.
Fuel system malfunction, fuel pump failure, ignition
malfunction, valves stuck, etc.
Contact Westinghouse customer service toll-
free at 1 (855) 944-3571.
No power at AC receptacles
AC circuit breaker/s tripped.
Check AC loads and reset circuit breaker/s.
Faulty power tool or appliance.
Replace or repair tool or appliance. Stop and
restart the engine.
Faulty generator.
Contact Westinghouse customer service toll-
free at 1 (855) 944-3571.
Frost on the propane tank or regulator
If the temperature of the propane tank drops below
the dew point, condensation on the tank may turn to
frost or ice. This typically occurs in humid conditions.
Providing all the propane fuel handling equipment
is functioning normally, no correction is needed.
The Propane tank is not equipped with an Overfilling
Prevention Device (OPD).
If you suspect your propane fuel tank is not
equipped with an OPD device, discontinue
operation immediately and replace the propane
fuel tank with a propane tank equipped with a an
OPD.
Propane fuel tank overfilled.
If you suspect your propane fuel tank has been
overfilled, discontinue operation immediately
and return the propane fuel tank to the place of
purchase or refilling.
TROUBLESHOOTING
