22
Trouble-Shooting Guide
Problem
Possible cause
Certain problems are due to lack of simple maintenance or oversights, which can be solved easily
without calling out a service technician. Before contacting your local Service Centre, please carry out
the checks listed below.
During machine’s operation it is possible that one of the following alarm codes will appear on the display.
•
E10
= there is no water filling
•
E20
= the water is not drained
•
E40
= door open
Once the problem has been eliminated, press the
START
/PAUSE button to restart the program. If after all
checks, the problem persists, contact your local Service Centre.
•
The machine does not start up:
• The door is not firmly closed.
(E40)
• The machine is not plugged in or there is no power
at the socket.
• The main fuse blown.
• The
START
PAUSE button has not been
depressed.
• The DELAY START option has been selected.
•
The machine does not fill:
• The water tap is closed.
(E10)
• The inlet hose is squashed or kinked.
(E10)
• The filter in the inlet hose is blocked.
(E10)
• The door is not properly closed.
(E40)
•
The machine fills then empties
immediately:
• The end of the drain hose is too low. Refer to
relevant paragraph in “water drainage” section.
•
The machine does not empty and/or
does not spin:
• The drain hose is squashed or kinked.
(E20)
• The RINSE HOLD option has been selected.
• The drain pump is clogged.
(E20)
• The NO SPIN option has been selected.
•
There is water on the floor:
• Too much detergent or unsuitable detergent
(creates too much foam) has been used.
• Check whether there are any leaks from one of the
inlet hose fittings. It is not always easy to see this
as the water runs down the hose; check to see if it
is damp.
• The drain hose is damaged.
• The pump guard has not been fully screwed in.
• The cap on the emergency emptying hose has not
been replaced after cleaning the pump.
•
Unsatisfactory washing results:
• Too little detergent or unsuitable detergent has
been used.
• Stubborn stains have not been treated prior to
washing.
• The correct program / temperature was not
selected.
• Excessive laundry load.
•
The machine vibrates or is noisy:
• The transit bolts and packing have not been
removed.
• The support feet have not been adjusted.
• The laundry is not evenly distributed in the drum.
• Maybe there is very little laundry in the drum.
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