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Chapter 4 Troubleshooting
4-12
Modem Problems
The built-in modem does not respond -
Make sure the modem driver is loaded properly.
Go to [Start > Settings > Control Panel > Phone and
Modem Options] and go to Modems tab. Make sure
Motorola SM56 Data Fax Modem is listed. Otherwise,
click the Add button to add the modem drive, which is
located in the factory CD-ROM (or floppy diskette).
Go to [Start > Settings > Control Panel > System] and
click Device Manager button in the Hardware page to
check for possible resource or driver conflict. See
Windows on-line help or manual for how to handle such
problems.
Make sure the phone line, which the computer is
connected to, is working.
Connection difficulties -
Be sure to disable Call Waiting on the phone line.
Be sure to have the correct country setting where your
computer is used. Go to [Start > Settings > Control Panel
> Phone and Modem Options]. Go to
Dialing Rules
and
Edit
My Location
. In the Country/Region pull-down menu,
select the appropriate country setting.
Excessive line noise might cause the connection to be
dropped. To check this, put the regular phone handset on
the line and placing a phone call. If you do hear abnormal
noise, try to make the modem connection with a different
line or contact your local telephony company for service.
Make sure the cable connection is firm.
Try a different receiver number and see if the problem
persists.
