28 | Westinghouse Outdoor Power Equipment, LLC
TROUBLESHOOTING
TROUBLESHOOTING
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
CORRECTION
Engine will not start
Battery switch in the OFF position.
Turn battery switch to the ON position.
Out of fuel.
Refuel.
Bad fuel, generator stored without treating or
draining gasoline, or refueled with bad gasoline.
Drain the fuel tank. Refuel with fresh gasoline.
Dirty air filter.
Clean the air filter.
Low engine oil level stopped generator.
If low oil LED illuminated, turn battery switch to the OFF position.
Add engine oil.
Spark plug wet with fuel (flooded engine).
Wait five minutes. Turn battery switch to the OFF position. Pull
recoil handle rapidly several times. If the generator does not start,
remove spark plug and dry.
Spark plug faulty, fouled, or improperly gapped.
Gap or replace the spark plug. Reinstall.
Fuel filter restricted, fuel system malfunction, fuel
pump failure, ignition malfunction, valves stuck,
etc.
Contact Westinghouse customer service toll-free at 1 (855) 944-
3571.
Battery drained.
Use the recoil handle to start the generator.
Charge the battery.
Choke partially open or closed due to weak or
disconnected battery.
Manually set the choke. See Maintenance section.
Engine starts, then
shuts down
Out of fuel.
Refuel.
Incorrect engine oil level.
Check engine oil level.
Dirty air filter.
Clean the air filter.
Contaminated fuel.
Drain the fuel tank. Refuel with fresh gasoline.
Defective low oil level switch.
Contact Westinghouse customer service toll-free at 1 (855) 944-
3571.
Engine lacks power
Air filter restricted.
Clean or replace air filter.
Bad fuel, generator stored without treating or
draining gasoline, or refueled with bad gasoline.
Drain the fuel tank. Refuel with fresh gasoline.
Fuel filter restricted, fuel system malfunction, fuel
pump failure, ignition malfunction, valves stuck,
etc.
Contact Westinghouse customer service toll-free at 1 (855) 944-
3571.
Engine runs rough
or bogs when load
applied
Dirty air filter.
Clean the air filter.
Generator overloaded.
Unplug some devices.
Faulty power tool or appliance.
Replace or repair tool or appliance. Stop and restart the engine.
Fuel filter restricted, fuel system malfunction, fuel
pump failure, ignition malfunction, valves stuck,
etc.
Contact Westinghouse customer service toll-free at 1 (855) 944-
3571.
No power at AC
receptacles
OUTPUT READY LED is OFF and OVERLOAD
LED is ON.
Check AC load. Stop and restart engine.
Check the air inlet. Stop and restart the engine.
AC circuit breaker/s tripped.
Check AC loads and reset circuit breaker/s.
Faulty power tool or appliance.
Replace or repair tool or appliance. Stop and restart the engine.
Faulty generator.
Contact Westinghouse customer service toll-free at 1 (855) 944-
3571.
Summary of Contents for WGen12000DF
Page 8: ...8 Westinghouse Outdoor Power Equipment LLC SAFETY SAFETY LABELS AND DECALS...
Page 9: ...Westinghouse Outdoor Power Equipment LLC 9 COMPONENTS COMPONENTS GENERATOR COMPONENTS...
Page 33: ...Westinghouse Outdoor Power Equipment LLC 33 EXPLODED VIEW GENERATOR EXPLODED VIEW...
Page 36: ...36 Westinghouse Outdoor Power Equipment LLC SCHEMATICS SCHEMATICS...
