Westinghouse WGen6000, User Manual

Westinghouse Portable Power | 29

WARNING

Before attempting to service or troubleshoot the generator, the owner or service technician must first read the owner’s manual and 

understand and follow all safety instructions. Failure to follow all instructions may result in conditions that can lead to voiding of the EPA 

certification or product warranty, serious personal injury, property damage or even death.

TROUBLESHOOTING 

PROBLEM

POTENTIAL CAUSE

SOLUTION

Engine is running, but no 

electrical output

1. Circuit breakers are tripped.

1. Reset the circuit breakers and check for overload 

condition.

2. The power cord’s plug connector is not fully 

engaged in the generator’s outlet.

2. Verify plug connector is firmly engaged in the 

generator’s outlet. If using the 240V outlet, make sure plug 

connector is rotated 1/4 turn in the clockwise direction.

3. Faulty or defective power cord

3. Replace power cord.

4. Faulty or defective electrical appliance

4. Try connecting a known good appliance to verify the 

generator is producing electrical power.

5. GFCI outlet is tripped

5. Press the reset button on the GFCI outlet.

6. If trying 1-5 above does not solve the 

problem, the cause might be the generator has 

a fault.

6. Take the generator to your nearest authorized service 

dealer.

Engine will not start or

remain running while

trying to start.

1. Fuel shutoff valve is in the OFF position.

1. Move the fuel shut off valve to the ON position.

2. Generator is out of gasoline.

2. Add gasoline to the generator. 

3. Fuel flow is obstructed.

3. Inspect and clean fuel delivery passages.

4. Unit is over choked.

4. Move the choke lever halfway between the ON and OFF 

positions.

5. Starting battery may have insufficient charge

5. On electric start models only. Check battery output and 

charge battery as necessary.

6. Dirty air filter

6. Check and clean the air filter.

7. Low oil level shut down switch is preventing 

the unit from starting.

7. Check oil level and add oil if necessary.

8. Spark plug boot is not fully engaged with the 

spark plug tip.

8. Firmly push down on the spark plug boot to ensure the 

boot is fully engaged

9. Spark plug is faulty.

9. Remove and check the spark plug. Replace if faulty.

10. Dirty/plugged spark arrestor

10. Check and clean the spark arrestor.

11. Stale fuel

11. Drain fuel and replace with fresh fuel.

12. If trying 1-11 above does not solve the 

problem, the cause might be the generator has 

a fault.

12. Take the generator to your nearest authorized service 

dealer.

Generator suddenly

stops running.

1. Generator is out of fuel.

1. Check fuel level. Add fuel if necessary.

2. The low oil shut down switch has stopped 

the engine.

2. Check oil level and add oil if necessary.

3. Too much load

3. Restart the generator and reduce the load.

4. If trying 1-3 above does not solve the 

problem,the cause might be a fault in the 

generator.

4. Take the generator to your nearest authorized service 

dealer.

Engine runs

erratic; does not hold a

steady RPM.

1. Choke was left in the 

ON

 position.

1. Move choke to the OFF position

2. Dirty air filter

2. Clean the air filter.

3. Applied loads maybe cycling on and off

3. As applied loads cycle, changes in engine speed may 

occur; this is a normal condition.

4. If trying 1-3 above does not solve

the problem, the cause might be a

fault in the generator

4. Take the generator to your nearest authorized service 

dealer.