Westinghouse WGen7500, User Manual

Westinghouse Portable Power | 29

WARNING

Before attempting to service or troubleshoot the generator, the owner or service technician must first read the owner’s 
manual and understand and follow all safety instructions. Failure to follow all instructions may result in conditions that 
can lead to voiding of the EPA certification or product warranty, serious personal injury, property damage or even death.

TROUBLESHOOTING 

PROBLEM

POTENTIAL CAUSE

SOLUTION

Engine is running, but no 

electrical output

1. Circuit breakers are tripped.

1. Reset the circuit breakers and check 
for overload condition.

2. The power cord’s plug connector is not 
fully engaged in the generator’s outlet.

2. Verify plug connector is firmly engaged 
in the generator’s outlet. If using the 
240V outlet, make sure plug connector 
is rotated 1/4 turn in the clockwise 

direction.

3. Faulty or defective power cord

3. Replace power cord.

4. Faulty or defective electrical appliance

4. Try connecting a known good 
appliance to verify the generator is 

producing electrical power.

5. GFCI outlet is tripped

5. Press the reset button on the GFCI 

outlet.

6. If trying 1-5 above does not solve 

the problem, the cause might be the 
generator has a fault.

6. Take the generator to your nearest 
authorized service dealer.

Engine will not start or

remain running while

trying to start.

1. Fuel shutoff valve is in the OFF 

position.

1. Move the fuel shut off valve to the ON 

position.

2. Generator is out of gasoline.

2. Add gasoline to the generator. 

3. Fuel flow is obstructed.

3. Inspect and clean fuel delivery 

passages.

4. Starting battery may have insufficient 

charge

4. On electric start models only. Check 
battery output and charge battery as 
necessary.

5. Dirty air filter

5. Check and clean the air filter.

6. Low oil level shut down switch is 
preventing the unit from starting.

6. Check oil level and add oil if 
necessary.

7. Spark plug boot is not fully engaged 
with the spark plug tip.

7. Firmly push down on the spark plug 
boot to ensure the boot is fully engaged

8. Spark plug is faulty.

8. Remove and check the spark plug. 
Replace if faulty.

9. Dirty/plugged spark arrestor

9. Check and clean the spark arrestor.

10. Stale fuel

10. Drain fuel and replace with fresh fuel.

11. If trying 1-11 above does not solve 

the problem, the cause might be the 
generator has a fault.

11. Take the generator to your nearest 
authorized service dealer.