Westinghouse WHE5000, User Manual

troubleshooting  15

If you think something may be wrong with your refrigerator, you can carry out some easy checks before calling for service . 

You may locate the problem, sparing yourself from inconvenience, saving time and money .

problem

solution

Refrigerator is not

operating

•  Check that the power cord is plugged into the power outlet properly and that the outlet is switched ‘ON’.
•  Try running another appliance from the power outlet. If no power is coming from the outlet you may have 

blown a fuse or tripped a circuit of your household power supply .

•  Try adjusting the temperature control to a slightly “colder” position.
•  It is normal for the freezer fan NOT to operate during the automatic defrost cycle, or for a short time after the 

appliance is switched on .

When there is 

refrigerator/freezer 

noise

Modern refrigerators/freezers with increased storage capacity use high speed compressors. These can provide 

a seemingly high level of sound which is quite normal . Normal operational sounds include:

•  Occasional gurgling, similar to water boiling.

•  Air flow noise (air circulates because of a small fan).

•  A popping noise heard during automatic defrost.

•  A clicking noise heard just before the compressor starts (this is just the automatic switching action of the 

temperature control, turning the compressor on or off) .

Other strange sounds may mean that you need to check and take action . For example, noises may mean that:

• The cabinet is not level.

• The floor is uneven or weak.

• Bottles are badly placed and rattling.

•  There are vibrations from an object on top of or behind or beside the refrigerator.

•  The back of the refrigerator cabinet is touching the wall.
Remember it is quite normal for noise to seem louder just after the refrigerator  

starts operating .

If there are odours 

inside the refrigerator

• The interior may need cleaning.
• Some foods produce odours.
•  Some containers and wrapping can  cause odours.
•  Ask yourself if the odour started about the same time you started storing something unusual.

When the motor 

seems to run more than 

expected

Your new refrigerator has a large fridge and freezer section to keep cool . So it is normal to frequently hear the sound 

of the motor . However, to keep operation to a minimum check the following:

•  Are doors kept open too long or too often?

•  Are controls set too cold? See ‘Controlling the temperature’ on pages 11.

•  Have large amounts of warm food just recently been stored? Summer, festive seasons and holidays usually mean a 

lot more work for your refrigerator .

•  If the day is hot or the room is very warm, the refrigerator will need to run more than normal.
•  The refrigerator will run more that normal just after you install it or when it has been turned off for a long time.

If the temperature in the 

refrigerator is too warm

•  Check that the appliance has enough clearance at the sides, back and top.  

Refer to the installation instructions on page 7 .

•  Refer to ‘Controlling the temperature’ on pages  11.
•  You may have kept the door open too long or too frequently.
•  Food containers or packaging may be holding a door open.

If the temperature in the 

refrigerator is too cold

•  Refer to ‘Controlling the temperature’ on page 11.
•  Increase the temperature to avoid high energy consumption.

If heavy frosting occurs 

in the freezer

Make sure you fully close the freezer and fridge doors. If the doors are left open, a heavy frost will coat the inside of 

the freezer . If a frost develops, remove it and take care to properly close the doors .

If water drips on the 

floor

The defrost water tray, (located at the back or underneath of the cabinet) may not be properly positioned, or the drain 

tube may not be properly positioned to direct water into this tray . You may need to pull the refrigerator away from the 

wall to check the tray and tube .

Fridge does not exit 

holiday mode

Turn appliance off at the power point. Leave off for three (3) minutes for the memory to clear, then turn back on.

If the doors will not close •  Check whether the top of the refrigerator is tilted back 10-15mm to allowthe doors to self close.

•  Check whether something is holding the door open.
It is normal for the french doors to momentarily open and re-close when the food storage compartment door is closed . 

If the french doors stay open, the refrigerator needs to be tilted backwards a little further . If you call a service person to 

solve this problem you will be charged for the cost of the service call, this is not a warranty fault .
Check bins are positioned correctly on slides after cleaning .

IF YoU StILL REqUIRE SERvICE

If you have a problem, and the problem persists after you have made the checks mentioned above, contact your nearest 

Electrolux approved Service Centre or the dealer you bought the refrigerator from . Be ready to quote the model number, 

9-digit PNC and 8-digit serial number, which is stated on the label inside the refrigerator compartment .