Westinghouse WHE6170, User Manual

21

EN

8.

 TROUBLESHOOTING

Concern

Potential Cause

Common Solution

Automatic Ice Maker

Ice maker is not 

making any ice. 

• Ice maker is turned off.

• Refrigerator is not connected 

to water line or water valve is 

not open.

• The water supply line is kinked.

• The water filter is not seated 

properly.

• The water filter may be 

clogged with foreign material.

• Turn on ice maker. For the fresh food ice maker, press 

ice maker on-off button once.

• Connect the unit to the household water supply and 

ensure the water valve is open.

• Ensure that the supply line does not kink when the 

refrigerator is pushed into place against the wall.

• Remove and re-install the water filter. Be sure to seat it 

fully into the locked position.

• If water dispenses slowly or not at all, or if the filter is 

six months old or older, it should be replaced.

Ice maker is not 

making enough ice.

• Ice maker is producing less ice 

than you expect.

• The water filter may be 

clogged with foreign material.

• The water supply line is kinked.

• Water pressure is extremely 

low. Cut-off and cut-on 

pressures are too low 

(well systems only).

• Reverse osmosis system is in 

regenerative phase.

• The ice maker will produce approximately 1 kg of ice 

every 24 hours depending on usage conditions.

• If water dispenses slower than normal, or if the filter is 

six months old or older, it should be replaced.

• Ensure that the supply line does not kink when the 

refrigerator is pushed into place against the wall.

• Have someone turn up the cut-off and cut-on pressure 

on the water pump system (well systems only).

• It is normal for a reverse osmosis system to be below 

137 kPa (20 psi) during the regenerative phase.

Ice cubes are freezing 

together. 

• Ice cubes are not being 

used frequently enough or 

interruption of power for 

prolonged time.

• Ice cubes are hollow (shells 

of ice with water inside). The 

hollow cubes break open in the 

bin and leak their water onto 

existing ice, which causes it to 

freeze together.

• Remove ice container and discard ice. The ice maker will 

produce fresh supply. Ice should be used at least twice 

weekly to keep the cubes separated.

• This generally occurs when the ice maker does not get 

enough water. This is usually the result of a clogged 

water filter or restricted water supply. Replace the water 

filter and if the condition still occurs, check to see if the 

water valve is not turned on all the way or if there is a 

kinked water supply line.

Dispenser (Ice & Water)

Dispenser (Ice & water) 

not dispensing ice.

• There is no ice in the bin to be 

dispensed.

• The refrigerator doors are not 

completely closed.

• Dispenser paddle has 

been pressed too long and 

the dispenser motor has 

overheated.

• See the “Ice maker is not making any ice” section.

• Be sure the refrigerator doors are completely closed.

• The motor overload protector will reset in about three 

minutes and then ice can be dispensed.

Ice dispenser is 

jammed.

• Ice has melted and frozen 

around auger due to infrequent 

use, temperature fluctuations, 

and/or power outages.

• Ice cubes are jammed between 

ice maker and back of ice 

container.

• Remove ice container, thaw, and empty the contents. 

Clean container, wipe dry, and replace in proper 

position. When new ice is made, dispenser should 

operate.

• Remove ice cubes that are jamming the dispenser.

Dispenser (Ice & Water)

Dispenser (Ice & water) 

not dispensing water.

• Dispenser (Ice & water) not 

dispensing water.

• Remove and reinstall the water filter. Be sure to rotate it 

to the right until it stops and the grip end is vertical.

• Replace filter cartridge. Be sure to rotate it to the right 

until it stops and the grip end is vertical.

• Open household water line valve. See CONCERN column 

AUTOMATIC ICE MAKER.