Westinghouse WWT1020A, Manual

31

DO NOT call for service until you have checked the points listed below.
If you call for service and there is nothing wrong with your washing machine, you will 
have to pay for the service call. 
You will have to pay even when your washing machine is under warranty. Before you 
call for service, check the points in the table below. 

 TROUBLE SHOOTING

9.

Problem

Machine not working.

Machine has washed
load but will not spin. 
Water in washbowl.

Will not fill with water.

Water flowing into
washbowl 
indefinitely.

Machine goes out of
balance or vibrates
excessively when
spinning.

Water on floor.

Clothes still dirty 

after wash program.

Scraping noise 
on spin.

Humming, clicking 
and other noises.

Possible Causes

Display Code

Water taps not turned on.
Out of balance switch off.

Lid not fully closed.

Out of balance.

Lid not fully closed.
Drain hose blocked.

Water taps not turned on

Inlet hoses blocked.

Drain hose too low.

Machine not level.
Levelling feet not adjusted.
Clothes not evenly distributed. 
Too much water for load size. 
Loose inlet hose 

connections.
Incorrect water level for size of load.
Condensation from hot water.

Not enough or no detergent.

Too many clothes in load.

Incorrect wash program or 

temperature selected.
Incorrect water level selected. 

Bra wire or other thin items 

caught between inner and 

outer washbowls.
Bowl rotation at start of wash. 
Brake activation when

stopping after spin.

What to do

Switch on power point.
Check power point with 

another appliance.

Press power switch on at the 

back of a washing machine.
Turn on taps.
Open lid, redistribute load 

and close lid.
Close lid.
Open lid, redistribute load, 

close lid.

Close lid.
Check drain hose for blockage.

Turn taps on.

Clean tap filters/washers.
Raise drain hose or fit a 

syphon break.
Refer to installation 

instructions for correct 

positioning of hose.
Make the machine level.
Adjust feet to touch the floor.
Redistribute clothes evenly.

Check connections at taps 

and rear of machine. 
Use low water level. 

Check detergent use and 

rewash clothes.
Remove some clothes and 

rewash.
Reselect program or 

temperature and rewash.
Use a higher water level.
If the item is visible, remove 

it with pliers.
Use a wash bag in future.
Normal noise.

Normal noise.

Power not switched on. 
No electricity supply through 
the power point. 

Machine not switched on.

Detergent residue.

Bad smell or mold on 
clothes.

Overloaded laundry.

Cold water temperature less than 
20°C.

Detergent overdosage.

Lint filter not cleaned.

Put appropriate load in washer.

Correct supply water 
temperature.
Check detergent use and 
rewash clothes. 

Clean lint filter.

Too much suds causing

motor temperature

overload.

Wait a short while, the wash 

will continue.
In future, reduce detergent 

dose or use low sudsing 

(front load) detergent.