BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE
34
BANK OF MELBOURNE EFTPOS 1i TERMINAL USER GUIDE
35
Terminal Screen
Next Step
CASH OUT
$X�XX
MASTERCARD DEBIT
Key PIN or ENTER
XXXX
Ask the customer to enter their PIN on the terminal and press
ENTER, or just press ENTER to sign (if allowed)�
CASH OUT
$X�XX
MASTERCARD DEBIT
Processing
Please Wait
Wait for the “Processing” message to complete�
CASH OUT
$X�XX
APPROVED
Take note of the response message� A successful response will
display “APPROVEd”, while an unsuccessful response will display
“DECLINED”�
Before completing the transaction, check that the transaction was approved before handing the
customer their copy of the transaction record and their card� If the transaction is declined, the
terminal will display an error message giving the reason�
6.4
Standalone-Lite Refund flow
Terminal Screen
Next Step
PURCHASE
CASHOUT
REFUND
MORE
Select Refund transaction on the terminal�
Terminal Screen
Next Step
REFUND $X�XX
ENTER REFUND AMT
$0�00
Enter the Refund amount into the terminal and press ENTER�
REFUND $X�XX
TOTAL AMOUNT
$X�XX
Press ENTER to confirm the total refund amount�
▮
▯
▯
▯
REFUND
$X�XX
PRESENT CARD
Is it safe?
How does it work?
Using your Westpac MasterCard or Visa contactless card is simple.
Just follow these four easy steps.
Contactless technology offers a fast method of payment for your
purchases and is as secure as using your current card in the usual
ways. Here are some of the ways it offers the same protection:
•
Trusted providers – All contactless transactions are processed
through the reliable and secure Westpac and MasterCard or Westpac
and Visa networks.
•
No accidents – To make a purchase, your card needs to be within 4cm
of the contactless terminal for more than half a second, the merchant
must have already entered the transaction amount into the terminal
and it must be approved. So, you will not be billed twice, even if you
accidentally hold your card against the terminal more than once.
•
Fraud protection – The 24/7 Falcon™ fraud detection system gives
you greater protection from card fraud by monitoring any unusual
purchase activity.
•
Peace of mind – The MasterCard and Visa Zero Liability policies
protect you against any unauthorised purchase transactions, provided
you have complied with the terms of the policy. Visit
westpac.com.au
for details.
The added security of CHIP technology
Your Westpac MasterCard or Visa Card also features an embedded chip
that will give you access to the latest in card security.
CHIP technology is currently an effective counter-measure against
counterfeit and skimming fraud. The chip stores information more
securely than the magnetic strip, which makes it harder for fraudsters
to copy your card details.
1.
Check that your card has the
MasterCard PayPass or Visa
payWave logo.
2.
At participating merchants where
you see your card’s logo and
the contactless symbol, let the
merchant know you’d like to pay
using your contactless card and
whether you’d like a receipt for the
transaction.
3.
When the transaction amount
is shown on the terminal,
hold your card against the
contactless symbol.
4.
The terminal will indicate once your
transaction is approved. Collect
your receipt if you asked for one,
and you’re done.
®
Bring the card into contact with the terminal by swiping, inserting
or tapping it�
REFUND
$X�XX
MASTERCARD CREDIT
SELECT ACCOUNT
CHEQUE OR PRESS 1
SAVINGS OR PRESS 2
Have the customer select an account on the terminal screen�
Note:
The terminal will only display the available accounts for the
card entered�
REFUND
$X�XX
MASTERCARD REFUND
Key PIN or ENTER
XXXX
Ask the customer to enter their PIN on the terminal and press
ENTER, or just press ENTER to sign (if allowed)�
