Westpac PC-EFTPOS NPT-710, Reference Manual

Page 1: ...Confidential Page 1 6 4 2008 PC EFTPOS Reference Guide Version 1 08 April 2008 PX328 NPT 710...

Page 2: ...Shooting 24 Who to Contact for Help 26 PC EFTPOS Contact Details PC EFTPOS office hours are Monday to Friday 8 30am to 5 30pm EST PC EFTPOS Reception Phone 02 9998 9800 PC EFTPOS Website http www pcef...

Page 3: ...or an external connection via a PC Westpac Specific Details Westpac Help Desk Number 1800 029 749 Requires a terminal ID 8 digits Merchant ID 8 digits Dial up system uses TPDU headers The default NII...

Page 4: ...nternal printer of NPT Host Interface This is normally blank It is the IP address of the EFTSRV which is normally on this machine NPT indicates to use the internal NPT modem Tracing This is enabled by...

Page 5: ...al NPT 710 Terminal Power brick and cord POS connector cable RS232 Cable Dial up phone cable Installation Steps 1 Power the terminal Connect the brick and cord then plug into a power point 2 Connect t...

Page 6: ...both devices the same way Argent Enhanced Terminal Adaptor Back plate Supplied Equipment P66 Modem Power brick and cord P60 Load Cable Modem cable Dial Up Phone Cable RS232 cable connects to here Arge...

Page 7: ...e Merchant ID 8 digits From the Client Control Panel go to the setup page and enter the details and press APPLY The confirmation password is 2468 OR Consult your POS provider to see how the details ar...

Page 8: ...3 TMS Logon 11113334 TMS Configuration for PC EFTPOS TMS 11114440 Show EFT Client on POS 11114441 Show EFTSRV on POS 11114442 Show EMS client on POS 11114455 N TMS only 11114456 Set Date Time in termi...

Page 9: ...isplay the current date on the bottom line of the Idle display DISPLAY THE TIME Pressing ENTER will display the current time on the bottom line of the Idle display IDLE TIMEOUT 10 20 10 This allows th...

Page 10: ...default Windows printer is to be used on the POS Select CLEAR if the POS printer is to be used for printing INTERNAL MODEM Pressing ENTER will enable the terminal to use the internal modem Pressing CL...

Page 11: ...ms allows access to a function or sub menu If the terminal as other applications installed these menus will follow on from EFTPOS Key Description ENTER Cycles clockwise through the menus CLEAR Cycles...

Page 12: ...ify signature request PC EFTPOS Generated Response Codes CODE DESCRIPTION PINPAD DISPLAY T0 PINpad is in the Idle mode awaiting a PCEFT Client request READY T8 Invalid amount or zero amount when not a...

Page 13: ...R X9 A message with an incorrect length was received from the network DECLINED SYSTEM ERROR XA A message with an incorrect address was received from the network DECLINED SYSTEM ERROR XB A message with...

Page 14: ...approved CONTACT BANK 03 Invalid sequence number Power reset terminal Call Westpac if problems continues CONTACT BANK 04 Contact Card Issuer Obtain another form of payment Cardholder to contact issuin...

Page 15: ...52 No cheque account Retry the transaction using a different account Obtain another form of payment if the problem continues DECLINED 53 No savings account Retry the transaction using a different acc...

Page 16: ...ardholder to contact issuing bank CANNOT PAY 96 System malfunction Obtain another form of payment Cardholder to contact issuing bank CALL HELP SE 97 Advises that reconciliation totals have been reset...

Page 17: ...s Program decompressing into memory Steady 1 Power on test executing Dot will pulse on off Steady 2 D channel interface active for EFTPOS Steady 3 Pre configuration in progress learning identity Stead...

Page 18: ...command 8 Successful sign off Error Code Meaning 0 No Error 1 Unknown terminal ID 2 Invalid AME 3 Not Supported 4 Not Supported 5 Unknown Host reference 6 Reserved 7 Not Supported 8 Destination unrea...

Page 19: ...M YY HH MM 999999 PRE SETTLEMENT SUMMARY CREDIT CARD Bank totals for credit and Debit Purch nnn cc Ref nnn cc nnn cc DEBIT CARD chq sav Purch nnn cc Ref nnn cc Cash nnn cc nnn cc TOTALS Purch nnn cc R...

Page 20: ...LEMENT AS AT DD MM YY HH MM 999999 PRE SETTLEMENT SUMMARY CREDIT CARD Purch nnn cc Ref nnn cc nnn cc DEBIT CARD chq sav Purch nnn cc Ref nnn cc Cash nnn cc nnn cc TOTALS Purch nnn cc Ref nnn cc Cash n...

Page 21: ...pt MERCHANT NAME MERCHANT ADDRESS 1 MERCHANT ADDRESS 2 SHIFT TOTALS DD MM YY HH MM 999999 TERMINAL ID ttttttttttt SHIFT TOTAL SUMMARY PURCHASE nnn cc Totals calculated by terminal CASH OUT nnn cc TIPS...

Page 22: ...tttttttt CARD cccccc ccc Card number ACCT TYPE YYYYYYY Where YYYYYY is either Credit or Debit tttttttt AUD cc tttttttt Purchase Refund cc Transaction amount Cccccccc AUD cc Cash out only appears if a...

Page 23: ...ansaction record amount For a two part transaction it shall be the sum of both the purchase and cash out amounts The AUD shall be printed immediately to the left of the most significant digit X_______...

Page 24: ...s not running or installed Check if the client icon little cents sign is on the task bar near the clock Warning Not all POS system shows the task bar Start client by rebooting POS Certain cards won t...

Page 25: ...eeds to be configured to run the AABP Protocol at 9600bps Ensure that Telstra installs this type of line Telstra will provide an Argent Terminal Adaptor ATA and an ISDN line Argent Terminal Adaptor Co...

Page 26: ...Your POS vendor Credit Card Authorisations Visa MasterCard 1800 999205 Amex JCB 1300 363 614 Diners 1800 331 112 For assistance with Argent Telstra Argent Help Desk 1300 137 100 option 4 PC EFTPOS 02...