TROUBLESHOOTING
Symptom
Remedy
The scooter will not switch on
The scooter switches on, but the scooter
will not move.
The scooter appears slow
The seat turns when in operation
The handlebar appears loose
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Try recharging the battery
Try resetting the circuit breaker
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Ensure there is enough power in the batteries. If not,
recharge the batteries.
Ensure the hand brake is not on.
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Check the battery power level and recharge.
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Slowly rotate the seat until it drops in to place and is
secure.
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Tighten the height adjustment handle to secure the
handlebar.
If these problems persist or you have any other problems, please contact your local Medicare Technology
service dealer.
Please also consult your Medicare Technology service dealer for information on repairs and spare parts.
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CARE AND MAINTENANCE
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Clean the Travelease with a damp cloth and dust down approximately once a week to
preserve the appearance of the Travelease.
Adjust the tiller height and return to the original position and swivel the seat once a week
to ensure the parts adjust and remove smoothly and easily when required.
Check for signs of wear and tear on the tyres and the upholstery on a regular basis.
For optimum performance and to increase the lifespan of your scooter, it is
recommended that you have your scooter serviced once a year by your dealer.
The handbrake should be checked on a regular basis for braking force. The handbrake should be
able to hold the user and Travelease on gradients up to 7 degrees (1 in 8) both in park mode and
general braking mode whilst remaining easy to operate. The brake cable should be checked for
wear. The braking force is determined by the tautness of the brake cable. If the brake cable is not
taut or braking force is lacking then the cable should be adjusted. For details on how to adjust the
brake cable please contact your Medicare Technology dealer.
BATTERY MAINTENANCE
As with most electrically powered mobility products the crux of the performance lies in the treatment of the
batteries. Although sealed batteries are known as zero maintenance that only refers to the acid level
inside the battery. They must still be very well maintained in terms of charging.
The rule to follow regarding charging is as follows. Any time that the scooter has been used, even for ten
minutes, it should be put through a charging cycle, not charged for only a couple of hours. This particular
instruction requires following to the letter as partial charging can actuallly damage the battery. Also, if either
of the batteries was to fail under a year, and no bad cell was evident, they would not be honoured by the
manufacturers’ warranty as there was no defect with the product.
If the vehicle has not been used for a period of 2 weeks or more it is again worth putting it through a charging
cycle just to maintain the optimum performance of those batteries. If the product is not going to be in use for a
period of two weeks or longer, it is advisable to disconnect the batteries so that they do not run down.
Charging Procedure
