11
TROUBLESHOOTING GUIDE / AFTER-SALES
SERVICE
Troubleshooting Guide
If a fault occurs, before contacting our After-
Sales Service, make the following checks to
try and remedy the problem:
Drying takes too long / laundry is not dry enough:
•
Was the correct programme selected?
•
Was the inserted laundry too wet (Washing
machine spin speed less than 800 rpm? When the
spinning speed is less than 800 rpm the water
container fault may occur during the drying cycle)?
•
Is the lint filter dirty (filter indicator lamp on)?
•
Is the heat exchanger dirty? (refer to the
Instructions for use)
•
Is the ambient temperature too high?
•
Are the END and Anti-crease indicator lamps
lighting up? The drying cycle is complete and the
laundry can be taken out.
•
Is the gentle option selected ?
The dryer does not operate:
(after a power failure and/or interruption to the
mains supply, always press the Start/Pause
button).
•
Is the plug properly inserted into the mains
electricity socket?
•
Is there a power failure?
•
Has the fuse blown?
•
Is the door properly closed?
•
Has the programme been selected?
•
Has the start delay option been selected?
•
Has the Start/Pause button been pressed?
Lint filter, water container or heat exchanger
indicator lamp on:
•
Is the lint filter clean?
•
Is the water container empty?
•
Is the water container correctly positioned?
•
Is the heat exchanger clean and the reset operation
done?
Water droplets underneath the dryer:
•
Is the heat exchanger correctly positioned?
•
Has any fluff on the heat exchanger seal been wiped
away?
•
Has any fluff on the door seal been wiped away?
•
Has the water container been positioned correctly?
•
Is the dryer levelled?
After-Sales Service
If, after carrying out the above checks the
malfunction persists or appears again, turn
the dryer off and call our After-Sales Service
(refer to guarantee).
Please specify:
•
The nature of the fault.
•
The dryer type and model.
•
The service code (the number after the word
Service on the adhesive rating plate) on the
right-hand side when the door is open.
•
Your full address and phone number.
