FAQs and Troubleshooting
FAQs
Possible Reasons
Solutions
Spark pin can’t
make fire.
Electrical
supply
The electrical wires
or the plug are not
connected well.
Connect with electrical
power again.
burner
The burner is not
installed correctly.
Install the burner again.
Spark pin
Ignition
electrode
and the hole are
not placed well.
Adjust the distance for
3- 4m m
The spark pin is
broken.
Replace
the
broken
spark pin.
The fire goes out
once release the
knob.
Safety valve
The time of press is
not long enough.
Press and turn the knob
again and keep 3 to 5
seconds after the burner
has fire.
The ignition
can’t make fire
or it is hard to
make fire.
Gas valve
The valve is not
open or totally open.
Make sure the valve is
totally open.
Gas pipe
There may be air in
the gas pipe.
Make ignition repeatedly
until it catches fire.
Burner cap.
The burner cap is not
placed correctly.
Replace the burner cap.
Some holes in the lid
are stocked.
Clean the holes of the
lid.
Spark pin
The spark pin is wet
or contaminated by
the food.
Dry the spark pin and
clear away the food.
Gas connecting
pipes.
The gas connecting
pipes are stocked or
squashed.
Adjust or change the
connecting pipes.
The fire go out
during operation.
Thermocouple
The safety device is
contaminated.
Clean the thermocouple.
The fire is so little
that it can’t touch the
thermocouple.
Adjust the flame a little
bigger.
Strange smell.
Gas leaking.
The gas supply pipe
is old and broken.
Change the gas supply
pipe.
The main burner is
not on fire.
Make
ignition
again
after there is no strange
smell.
