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The water dispenser will not operate properly

Has the water system not filled? 

The water system needs 

to be filled the first time it is used. Use a sturdy container to 
depress the water dispenser until water begins to flow. 
Dispense and discard 2 to 3 gallons (8 to 12 L) of water. This 
will take approximately 6 to 7 minutes and will help clear air 
from the line. Additional flushing may be required in some 
households. See the “Water Dispenser” section.

Is the water shut-off valve not turned on or the water line 
connected at the source? 

Be sure the water shut-off valve is 

turned on and the water source is connected to the 
refrigerator. See the “Connecting to a Water Source” section.

Is the water shut-off valve clogged or incorrectly 
installed? 

See the “Connecting to a Water Source” section. If 

clogging or installation is not a problem, call for service or 
contact a plumber.

Is there a kink in the home water source line? 

If you find or 

suspect a kink in the water line, call for service.

Water flow from the dispenser decreases noticeably

Is there a water filter installed on the refrigerator? 

The 

filter may be full or incorrectly installed. Depending on your 
model, remove the water filter cartridge (see the "Interior 
Water Filtration System" section). Operate the dispenser. If 
the water flow increases noticeably, your filter is full and 
needs to be replaced.

Water leaking from the dispenser

Is the glass not being held under the water dispenser long 
enough? 

Hold the container under the water dispenser two 

to three seconds after releasing the dispenser lever. Water 
may continue to dispense during this time.

Is there a water filter installed on the refrigerator? 

The 

water filtration system may have air in the lines, causing water 
to drip. Additional flushing may help clear air from the lines. 
Normal dispenser use should flush air from the lines within 24 
to 72 hours.

The dispenser water is not cool enough

Has the refrigerator been newly installed? 

Allow 24 hours 

for the refrigerator to cool completely.

Has a large amount of water been recently dispensed? 

Allow 24 hours for the water to cool completely. 

Has water not been recently dispensed? 

The first glass of 

water may not be cool. Discard the first glass of water.

The divider between the two compartments is warm

The warmth is probably due to normal operation of the 
automatic exterior moisture control.

Temperature is too warm

Are the air vents blocked in either compartment? 

This 

prevents cold air movement between the compartments. 
Move objects away from the air vents. See the “Ensuring 
Proper Air Circulation” section for air vent locations.

Are the door(s) opened often? 

The refrigerator will warm 

when this occurs. Keep the refrigerator cool by getting all 
items out at one time, keeping food organized, and closing 
the door as soon as possible.

Has a large amount of food just been added to the 
refrigerator or freezer? 

Adding a large amount of food 

warms the refrigerator. It can take several hours for the 
refrigerator to return to the normal temperature.

Are the controls set correctly for the surrounding 
conditions? 

See the “Setting the Controls” section.

There is interior moisture build-up

Are the air vents blocked in the refrigerator? 

Remove any 

objects from in front of the air vents. See the “Ensuring 
Proper Air Circulation” section for air vent locations.

Are the door(s) opened often? 

Avoid humidity build-up by 

getting all items out at one time, keeping food organized, and 
closing the door as soon as possible.

Is the room humid? 

It is normal for moisture to build up 

inside the refrigerator when the room air is humid.

Is the food packaged correctly? 

Check that all food is 

securely wrapped. Wipe off damp food containers before 
placing them in the refrigerator.

Is the control set correctly for the surrounding 
conditions? 

See the “Setting the Controls” section.

Was a self-defrost cycle completed? 

It is normal for 

droplets to form after the refrigerator self-defrosts.

The doors are difficult to open

Are the gaskets dirty or sticky? 

Clean gaskets and the 

surface that they touch. Rub a thin coat of paraffin wax on the 
gaskets following cleaning.

The doors will not close completely

Are food packages blocking the door open? 

Rearrange 

containers so that they fit more tightly.

Is the ice bin out of position? 

Push the ice bin in all the way.

Are the crisper cover, pans, shelves, bins, or baskets out 
of position? 

Put these items into their correct positions. See 

the “Refrigerator Features” section for more information.

Are the gaskets sticking? 

Clean gaskets and the surface 

that they touch. Rub a thin coat of paraffin wax on the 
gaskets following cleaning.

Does the refrigerator wobble or seem unstable? 

Level the 

refrigerator. See the “Door Closing and Alignment” section.

Were the doors removed during product installation and 
not properly replaced? 

Remove and replace the doors 

according to the “Refrigerator Doors: Removing, Reversing 
(optional) and Replacing” section, or call a qualified service 
technician.

Summary of Contents for ST18PKXJW00

Page 1: ...TOP MOUNT REFRIGERATOR Use Care Guide Table of Contents Table des matières 2 2212862 ...

Page 2: ...trol Settings 9 Ice Maker 9 REFRIGERATOR FEATURES 10 Refrigerator Shelves 10 Lateral Adjustable Shelf 10 Crispers and Meat Drawers 11 Crisper Humidity Control 11 Chilled Meat Drawer 12 Wine or Can Bottle Rack 12 Utility or Egg Bin 12 FREEZER FEATURES 12 Freezer Shelf 12 Adjustable Half width Freezer Shelf 12 Pull out Freezer Floor 13 DOOR FEATURES 13 Door Rails 13 Can Racks and Door Bins 13 Adjust...

Page 3: ... in this manual and on your appliance Always read and obey all safety messages This is the safety alert symbol This symbol alerts you to potential hazards that can kill or hurt you and others All safety messages will follow the safety alert symbol and either the word DANGER or WARNING These words mean IMPORTANTSAFETYINSTRUCTIONS WARNING To reduce the risk of fire electric shock or injury when usin...

Page 4: ...erator section LocationRequirements To ensure proper ventilation for your refrigerator allow for in 1 25 cm space on each side and at the top When installing your refrigerator next to a fixed wall leave 2 in 5 08 cm minimum on each side depending on your model to allow for the door to swing open If your refrigerator has an ice maker allow extra space at the back for the water line connections NOTE...

Page 5: ...8 cm vertical COLD water pipe near the refrigerator NOTE Horizontal pipe will work but drill on the top side of the pipe not the bottom This will help keep water away from the drill and normal sediment from collecting in the valve 4 Determine the length of copper tubing you need Measure from the connection on the lower left rear of refrigerator to the water pipe Add 7 ft 2 1 m to allow for cleanin...

Page 6: ...5 5 Position freezer handle on opposite side of freezer door Assemble handles on door as shown see Graphic 2 6 Tighten all screws Set aside door until hinges and refrigerator compartment door are in place Refrigerator door 1 Remove refrigerator handle bottom trim For Style 1 remove the handle screw cover see Graphic 6 1 For Style 2 slide trim down as shown see Graphic 6 2 2 Remove refrigerator han...

Page 7: ...ndle Seal Screw Front 1 2 1 1 2 1 1 1 2 1 5 6 1 7 1 Door Handle 1 6 2 1 Flat Head Handle Screw 2 Refrigerator Handle 3 Handle Screw 6 3 1 2 3 2 Screw Cover Side View Front View 1 Bottom Hinge 2 Hex Head Hinge Screws Base Grille Top Hinge Bottom Hinge Center Hinge 1 Center Hinge 2 Hex Head Hinge Screws 1 Top Hinge Cover 2 Hex Head Hinge Screws 3 Top Hinge 1 2 3 1 2 1 2 1 1 5 16 Hex Head Hinge Screw...

Page 8: ... following describes the kinds of sounds and what may be making them If your product is equipped with an ice maker you will hear a buzzing sound when the water valve opens to fill the ice maker for each cycle The defrost timer will click when the automatic defrost cycle begins and ends Also the Thermostat Control or Refrigerator Control depending on the model will click when cycling on and off Rat...

Page 9: ...t at least 24 hours between adjustments and then re check the temperatures IceMaker onsomemodels Accessory To turn the ice maker on off NOTE Do not force the wire shut off arm up or down To turn the ice maker on simply lower the wire shut off arm NOTE Your ice maker has an automatic shut off As ice is made the ice cubes will fill the ice storage bin and the ice cubes will raise the wire shut off a...

Page 10: ...ssories please call the toll free number on the cover or in the Assistance or Service section RefrigeratorShelves Your model may have glass or wire shelves Store similar foods together and adjust the shelves to fit different heights This reduces the time the refrigerator door is open and saves energy Slide out Shelves on some models To remove and replace a shelf in a metal frame 1 Pull the shelf f...

Page 11: ...glass insert forward to remove 2 Lift the cover frame and remove it To replace crisper cover NOTE Before reinstalling the cover make sure the U shaped reinforcement bar is reinstalled in the front edge of the crisper cover 1 Fit back of cover frame into supports on side walls of the refrigerator and lower the front of the cover frame into place 2 Slide rear of glass insert into cover frame and low...

Page 12: ...th the word Accessory Not all accessories will fit all models If you are interested in purchasing one of the accessories please call the toll free number on the cover or in the Assistance or Service section FreezerShelf onsomemodels To remove and replace the shelf 1 Remove the shelf by lifting the entire shelf slightly and move it all the way to one side Tilt the other side up and out of the shelf...

Page 13: ... and replace the rails 1 Remove the rails by pulling straight up on each end of the rail 2 Replace the rails by sliding the shelf rail into the slots on the door and pushing the rail straight down until it stops CanRacksandDoorBins onsomemodels NOTE Can racks may be purchased as an Accessory for some models To remove and replace the racks bins 1 Remove the rack bin by lifting it and pulling it str...

Page 14: ...ned as often as every other month This may help save energy Style 1 Condenser coils behind base grille Remove the base grille see the Door Removal section Use a vacuum with an extended attachment to clean the condenser coils when they are dusty or dirty Replace the base grille when finished Style 2 Condenser coils in back of the refrigerator Pull refrigerator out away from the wall see the Unpacki...

Page 15: ...y Hear section The ice maker is not producing ice or not enough ice Has the ice maker just been installed Wait 72 hours for full ice production to begin Once your refrigerator is cooled the ice maker should produce 70 120 cubes every 24 hours Is the freezer temperature cold enough to produce ice Wait 24 hours after hook up for ice production See the Setting the Control s section Is the wire shut o...

Page 16: ...too warm Are the air vents blocked in either compartment This prevents cold air movement between the compartments Move objects away from the air vents See the Ensuring Proper Air Circulation section for air vent locations Are the door s opened often The refrigerator will warm when this occurs Keep the refrigerator cool by getting all items out at one time keeping food organized and closing the doo...

Page 17: ...rovide assistance with Features and specifications on our full line of appliances Installation information Use and maintenance procedures Accessory and repair parts sales Specialized customer assistance Spanish speaking hearing impaired limited vision etc Referrals to local dealers repair parts distributors and service companies Whirlpool designated service technicians are trained to fulfill the p...

Page 18: ...18 Notes ...

Page 19: ...Notes ...

Page 20: ...re 6 Repairs to parts or systems resulting from unauthorized modifications made to the appliance 7 Replacement parts or repair labor costs for units operated outside the United States WHIRLPOOL CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES Some states do not allow the exclusion or limitation of incidental or consequential damages so this exclusion or limitation may not ap...

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