14
TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the
cost of an unnecessary service call.
Nothing will operate
■
Is the power outlet properly wired and polarized?
Try another outlet to check for proper wiring and polarity.
■
Is the power supply cord unplugged?
Plug into a properly grounded 3 prong outlet.
■
Has a household fuse been blown or has the circuit
breaker been tripped?
Replace the fuse or reset the circuit.
■
Is the main or regulator gas shutoff valve in the off
position?
See Installation Instructions.
■
Is the range properly connected to the gas supply?
Contact a trained repair specialist or see Installation
Instructions.
Surface burners will not operate
■
Is this the first time the surface burners have been used?
Turn on any one of the surface burner knobs to release air
from the gas lines.
■
Is the control knob set correctly?
Push in knob before turning to a setting.
■
Are the burner ports clogged?
On sealed burner models, see “Sealed Surface Burners”
section.
On open burner models, see “Surface Burners” section.
Surface burner flames are uneven, yellow and/or noisy
■
Are the burner ports clogged?
On sealed burner models, see “Sealed Surface Burners”
section.
On open burner models, see “Surface Burners” section.
■
On models with caps, are the burner caps positioned
properly?
See “Sealed Surface Burners” section.
■
Is the burner damaged?
On models with caps, look for warped cap. Place cap, flat
side-down, on a flat surface. If cap wobbles noticeably, it is
warped. Place cap on different burner for further check of
warping. Replace warped cap. Contact a trained repair
specialist if the condition does not improve.
■
Is the air/gas mixture correct?
Contact a designated service technician to check the air/gas
mixture, or see the Installation Instructions.
■
Is propane gas being used?
The appliance may have been converted improperly.
Contact a trained repair specialist.
Surface burner makes popping noises
■
Is the burner wet?
Let it dry.
Cookware not level on cooktop
■
Is the range level?
Level the range. (See the Installation Instructions.)
■
Is the proper cookware being used?
Use cookware with a flat bottom. (See “Cookware” section.)
Excessive heat around cookware on cooktop
■
Is the cookware the proper size?
Use cookware about the same size as the surface cooking
area, element or surface burner. Cookware should not extend
more than 1 in. (2.5 cm) outside the cooking area.
■
Are the right side surface burners rotated toward each
other?
See “Burner Rotation” section.
Oven will not operate
■
Is the power outlet properly wired and polarized?
Try another outlet to check for proper wiring and polarity.
■
Is this the first time the oven has been used?
Turn any one of the surface burner knobs on to release air
from the gas lines.
■
Is the electronic oven control set correctly?
See “Electronic Oven Control” section.
■
On some models, is the Oven Lockout set?
See “Oven Lockout” section.
■
Is the main or regulator gas shutoff in the off position?
Contact a designated service technician or see the
Installation Instructions.
Oven makes muffled ticking noise when in use
■
This is normal and occurs when the oven burner cycles on
and off to hold the set oven temperature.
Oven burner flames are uneven, yellow, or noisy
■
Is propane gas being used?
The appliance may have been converted improperly. Contact
a trained repair specialist.
■
Is the air/gas mixture correct?
Contact a designated service technician to check the air/gas
mixture or see the Installation Instructions.
Oven temperature too high or too low
■
Does the oven temperature calibration need adjustment?
See “Oven Temperature Control” section.
