15
Oven will not operate
■
Is this the first time the oven has been used?
Turn any one
of the surface burner knobs on to release air from the gas
lines.
■
Is the electronic oven control set correctly?
See
“Electronic Oven Control” section.
■
On some models, is the Control Lock set?
See “Control
Lock” section.
Oven burner flames are yellow or noisy
■
Is propane gas being used?
The appliance may have been
converted improperly. Contact a service technician or see
“Assistance or Service” section.
Cooling fan runs during baking, broiling or cleaning
■
It is normal for the fan to automatically run while the oven is in
use to cool the electronic control.
Oven cooking results not what expected
■
Is the appliance level?
Level the appliance. See the
Installation Instructions.
■
Is the proper temperature set?
Double-check the recipe in
a reliable cookbook.
■
Is the proper oven temperature calibration set?
See “Oven
Temperature Control” section.
■
Was the oven preheated?
See “Bake” section.
■
Is the proper bakeware being used?
See “Bakeware”
section.
■
Are the racks positioned properly?
See “Positioning Racks
and Bakeware” section.
■
Is there proper air circulation around bakeware?
See
“Positioning Racks and Bakeware” section.
■
Is the batter evenly distributed in the pan?
Check to make
sure batter is level in the pan.
■
Is the proper length of time being used?
Adjust cooking
time.
■
Has the oven door been opened while cooking?
Oven
peeking releases oven heat and can result in longer cooking
times.
■
Are baked items too brown on the bottom?
Move rack to
higher position in the oven.
■
Are pie crust edges browning early?
Use aluminum foil to
cover the edge of the crust and/or reduce baking
temperature.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
only use FSP
®
replacement parts. FSP
®
replacement parts will fit
right and work right because they are made with the same
precision used to build every new ESTATE
®
appliance.
To locate FSP
®
replacement parts in your area, call our Customer
Interaction Center telephone number or your nearest designated
ESTATE
®
service center.
In the U.S.A.
Call the Whirlpool Customer Interaction Center
toll free: 1-800-253-1301.
Our consultants provide assistance with:
■
Features and specifications on our full line of appliances.
■
Installation information.
■
Use and maintenance procedures.
■
Accessory and repair parts sales.
■
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■
Referrals to local dealers, repair parts distributors, and
service companies. Whirlpool designated service technicians
are trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.
To locate the Whirlpool designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
For further assistance
If you need further assistance, you can write to Whirlpool
Corporation with any questions or concerns at:
Estate Brand Home Appliances
Customer Interaction Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
