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15

ASSISTANCE OR SERVICE

Before calling for assistance or service, please check the 

“Troubleshooting” section. It may save you the cost of a service 

call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete 

model and serial number of your appliance. This information will 

help us to better respond to your request.

If you need replacement parts:

If you need to order replacement parts, we recommend that you 

use only factory specified parts. These factory specified parts 

will fit right and work right because they are made with the same 

precision used to build every new Whirlpool

®

 appliance.

To locate factory specified parts in your area, call us or your 

nearest Whirlpool designated service center.

In the U.S.A.

Call the Customer eXperience Center toll free: 

1-800-253-1301.

Our consultants provide assistance with:

 

Features and specifications on our full line of appliances.

 

Installation information.

 

Use and maintenance procedures.

 

Accessory and repair parts sales.

 

Specialized customer assistance (Spanish speaking, hearing 

impaired, limited vision, etc.).

 

Referrals to local dealers, repair parts distributors, and 

service companies. Our service technicians are trained 

to fulfill the product warranty and provide after-warranty 

service, anywhere in the United States.
To locate the authorized service company in your area, you 

can also look in your telephone directory Yellow Pages.

For further assistance

If you need further assistance, you can write with any questions 

or concerns at:

Customer eXperience Center 

553 Benson Road 

Benton Harbor, MI 49022-2692

Please include a daytime phone number in your correspondence.

Replacement Parts

Glass Turntable 

Part Number W10510836
Turntable Support and Rollers 

Part Number W10510837

Turntable Hub 

Part Number W10510839

Cleaning Supplies

affresh

®

 Kitchen Appliance 

Cleaner 

Part Number W10355010
affresh

®

 Stainless Steel  

Cleaner 

Part Number W10355016

affresh

®

 Stainless Steel 

Wipes 

Part Number W10355049
Heavy Duty Degreaser 

Part Number 31552A

Built-In Kits

This countertop microwave oven can be built in by using one of 

the following trim kits.* These kits are available from the dealer 

or can be ordered by kit model number. See the “Assistance or 

Service” section for the toll-free number.

Kit Size

Kit Model Numbers/Color

27" (68.6 cm)

MK2227AW/White
MK2227AB/Black
MK2227AZ/Anti-Fingerprint Stainless Steel

30" (76.2 cm)

MK2220AW/White
MK2220AB/Black
MK2220AZ/Anti-Fingerprint Stainless Steel

 * The built-in trim kits can be installed over any (electric or gas) 

built-in wall oven, up to 30" (76.2 cm).

Summary of Contents for UMC5225

Page 1: ...EN Use and Care Guide For questions about features operation performance parts accessories or service call 1 800 253 1301 or visit our brand website at www whirlpool com Table of Contents 2 Model UMC5225 W11114081A ...

Page 2: ...ontrol Lock 7 Language 7 Weight Entry Mode 7 MICROWAVE OVEN USE 8 Food Characteristics 8 Cooking Guidelines 8 Cookware and Dinnerware 9 Aluminum Foil and Metal 9 Microwave Cooking Power 9 Manual Cooking 10 Cooking in Stages 10 Favorite 10 Sensor Cooking 10 Menu sensor and non sensor 11 Weight Defrost Timed Defrost 12 MICROWAVE OVEN CARE 13 General Cleaning 13 TROUBLESHOOTING 14 ASSISTANCE OR SERVI...

Page 3: ...sealed containers for example closed glass jars are able to explode and should not be heated in the microwave oven Use the microwave oven only for its intended use as described in the manual Do not use corrosive chemicals or vapors in the microwave oven This type of oven is specifically designed to heat cook or dry food It is not designed for industrial or laboratory use As with any appliance clos...

Page 4: ...use paper products when appliance is operated in convection combination grill or PAN BROWN mode Do not store any materials other than manufacturer s recommended accessories in this microwave oven when not in use Do not cover racks or any other part of the microwave oven with metal foil This will cause overheating of the microwave oven PRECAUTIONS TO AVOID POSSIBLE EXPOSURE TO EXCESSIVE MICROWAVE E...

Page 5: ...rowave oven off The microwave oven should work properly once it has cooled Electrical Requirements Observe all governing codes and ordinances Required A 120 volt 60 Hz AC only 15 or 20 amp electrical supply with a fuse or circuit breaker Recommended A time delay fuse or time delay circuit breaker A separate circuit serving only this microwave oven WARNING Excessive Weight Hazard Use two or more pe...

Page 6: ...rvice section to reorder parts To Install 1 Place the support on the microwave oven cavity bottom 2 Place the turntable on the support Fit the raised curved wedges in the center of the turntable bottom between the three spokes of the hub The rollers on the support should fit inside the turntable bottom ridge MICROWAVE OVEN CONTROL A B C D E K J I H G F A Door handle on models without push button o...

Page 7: ...er the end of cycle tones Clock This is a standard 12 hour clock 1 00 12 59 The Clock cannot be erased If the Clock is not set 0 00 will remain in the display when the microwave oven is not in use To Set The microwave oven and Kitchen Timer must be off 1 Touch CLOCK 2 Touch the number keypads to enter the correct time of day 3 Touch CLOCK KitchenTimer The Kitchen Timer can be set in minutes and se...

Page 8: ...e evenly than irregularly shaped food Starting Temperature Room temperature foods will heat faster than refrigerated foods and refrigerated foods will heat faster than frozen foods Composition and Density Foods high in fat and sugar will reach a higher temperature and will heat faster than other foods Heavy dense foods such as meat and potatoes require a longer cook time than the same size of a li...

Page 9: ...shielding and approved meat thermometers may be used with the following guidelines To avoid damage to the microwave oven do not allow aluminum foil or metal to touch the inside cavity walls ceiling or floor Always use the turntable To avoid damage to the microwave oven do not allow contact with another metal object during microwave cooking Do Not Use Metal cookware and bakeware gold silver pewter ...

Page 10: ...cook programs Each Favorite may have one or two stages see the Cooking in Stages section In the event of a power failure the saved Favorites will have to be reprogrammed To Set Favorite 1 Touch FAVORITE 1 will appear in the display Touch FAVORITE repeatedly to scroll through 2 and 3 until the desired Favorite program number is displayed 2 Touch COOK TIME then enter the cook time 3 Touch COOK POWER...

Page 11: ...stic wrap and vent Stir and let stand 2 3 minutes after heating POTATO non sensor 1 to 4 potatoes 10 oz 283 g each Pierce each one several times with a fork Place on paper towel around turntable edges at least 1 2 5 cm apart Place a single potato to the side of the turntable Let stand 5 minutes after cooking DINNER PLATE sensor reheat 10 to 16 oz 283 454 g refrigerated Place food on microwave safe...

Page 12: ... Turkey breast Place in microwave safe baking dish chicken breast side up Do not cover Fish Fillets Steaks Whole shellfish Place in microwave safe baking dish Do not cover To Use Weight Defrost 1 Place food uncovered on the turntable and close the door 2 Touch WEIGHT DEFROST Enter the weight in pounds Weight can be set from 0 3 lb to 6 3 lbs 136 g to 2 86 kg 3 Touch START The display will count do...

Page 13: ...Cover To avoid arcing and microwave oven damage the microwave inlet cover see the Parts and Features section should be kept clean Wipe with wet cloth MICROWAVE OVEN DOOR AND EXTERIOR The area where the microwave oven door and frame touch when closed should be kept clean Mild nonabrasive soaps and detergents Rinse with clean water and dry with soft lint free cloth Glass cleaner and paper towels or ...

Page 14: ... wavy This is normal and will not affect performance Turntable will not operate Check the following Turntable Make sure turntable is correct side up and is sitting securely on the turntable support See the Turntable section Turntable support Remove turntable Remove and clean turntable hub support and rollers Replace hub support and turntable Place 1 cup 250 mL of water on the turntable then restar...

Page 15: ...rvice technicians are trained to fulfill the product warranty and provide after warranty service anywhere in the United States To locate the authorized service company in your area you can also look in your telephone directory Yellow Pages For further assistance If you need further assistance you can write with any questions or concerns at Customer eXperience Center 553 Benson Road Benton Harbor M...

Page 16: ...m the date of original consumer purchase Proof of original purchase date is required to obtain service or replacement under this limited warranty 1 Service calls to correct the installation of your microwave to instruct you how to use your product to replace or repair house fuses reset circuit breakers or to correct house wiring or plumbing 2 Service calls to repair or replace light bulbs Consumab...

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