Whirlpool W10097012A, Use And Care Manual

11

First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)

to possibly avoid the cost of a service call...In U.S.A. http://www.whirlpool.com/help - In Canada www.whirlpool.ca  

If you experience

Possible Causes

Solution

TROUBLESHOOTING

Door not closed completely.

Make sure the dryer door is closed completely.

Household fuse is blown or circuit 

breaker has tripped.

Electric dryers use 2 household fuses or circuit breakers. The 

drum may be turning, but you may not have heat. Replace the 

fuse or reset the circuit breaker. If the problem continues, call  

an electrician.

Dryer will not run

START/PAUSE button not pressed 

firmly or held long enough.

Incorrect power supply.

Electric dryers require 240-volt power supply.  

Check with a qualified electrician.

Wrong type of fuse.

Use a time-delay fuse.

Unusual sounds

Dryer have a period of non-use.

If the dryer hasn’t been used for awhile, there may be a  

thumping sound during the first few minutes of operation.

Check the front and rear edges of the drum for small objects. 

Clean out pockets before laundering.

Are the four legs installed, and is the 

dryer level front to back and side to 

side?

The dryer may vibrate if not properly installed.  

See the Installation Instructions.

Is a coin, button, or paper clip 

caught between the drum and front 

or rear of the dryer?

Clothing knotted or balled up.

When balled up, the load will bounce, causing the dryer to 

vibrate. Separate the load items and restart the dryer.

Press and HOLD the START/PAUSE button until you hear the 

dryer drum moving.

No heat

Household fuse is blown or circuit 

breaker has tripped.

The drum may be turning, but you may not have heat. Electric 

dryers use 2 household fuses or circuit breakers. Replace the 

fuse or reset the circuit breaker. If the problem continues, call  

an electrician.

Is it a gas dryer?

The gas valve clicking is a normal operating sound.

Supply line valve not open.

For gas dryers, is the valve open on the supply line.

Clothes are not drying 

satisfactorily, drying 

times are too long, or 

load is too hot

Lint screen clogged with lint.

Lint screen should be cleaned before each load.

Has the Air Dry cycle been selected.

Select the right cycle for the types of garments being dried.  

See “Air Dry.”

Load too large and heavy to dry 

quickly.

Separate the load to tumble freely.

Exhaust vent or outside exhaust 

hood clogged with lint, restricting air 

movement?

Run the dryer for 5-10 minutes. Hold your hand under the 

outside exhaust hood to check air movement. If you do not feel 

air movement, clean exhaust system of lint or replace exhaust 

vent with heavy metal or flexible metal vent. See the Installation 

Instructions.

Exhaust vent diameter the  

correct size.

Use 4" (102 mm) diameter vent material.

Dryer located in a room with  

temperature below 45ºF (7ºC)?

Proper operation of dryer cycles requires temperatures above 

45ºF (7ºC).

Dryer located in a closet.

Closet doors must have ventilation openings at the top and  

bottom of the door. The front of the dryer requires a minimum 

of 1" (25 mm) of airspace, and, for most installations, the rear of 

the dryer requires 5" (127 mm). See the Installation Instructions.

Exhaust vent the correct length?

Check that the exhaust vent is not too long or has too  

many turns. Long venting will increase drying times. See the 

Installation Instructions. 

Fabric softener sheets blocking  

the grill.

Use only one fabric softener sheet, and use it only once.