17
TROUBLESHOOTING
First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)
to possibly avoid the cost of a service call.
www.whirlpool.com
Operation
PROBLEM
POSSIBLE CAUSES
SOLUTIONS
Nothing will operate
Power supply cord is unplugged.
Plug into a grounded outlet.
Household fuse is blown, or a
circuit breaker is tripped.
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
Cooktop will not operate
The control knob is set
incorrectly.
Touch the display area on the control panel to select a cooking
surface before selecting a function.
The cooktop control lockout is
set.
See “Control Lock” in the “Cooktop Use” section.
Cooktop is turned off.
The Power key was unintentionally touched. Press POWER
again. Reset the cooktop.
Cooktop cooking results not
what expected
Improper cookware being used
See “Cookware” section.
Cooktop control set to incorrect
heat level
See “Cooktop Controls” in the “Cooktop Use” section.
Range is not level.
Level the range. See the Installation Instructions.
Oven will not operate
The electronic oven control was
set incorrectly.
See “Electronic Oven Controls” section.
Delay Start was set.
See “Cook Time” section.
The oven control lockout is set.
See the control lock keypad feature in the “Feature Guide”
section.
The range is in Demo Mode.
Demo Mode will deactivate all heating elements. See “Demo
Mode” in the “Electronic Oven Controls” section.
Oven temperature too high or
too low
Oven temperature calibration
needs adjustment.
See “Oven Temperature Control” in the “Electronic Oven
Controls” section.
Oven indicator lights flash
Needs service (oven indicator
lights are flashing).
See “Control Display” in the “Electronic Oven Controls”
section. If the indicator light(s) keeps flashing, call for service.
See cover for contact information.
Oven control displays
messages
Power failure (display shows
flashing time)
Clear the display. On some models, reset the clock, if needed.
See “Clock” keypad feature in the “Feature Guide” section.
Error code (display shows letter
followed by number)
Press the CANCEL keypad to clear the display. See “Control
Display” in the “Electronic Oven Controls” section. If it
reappears, call for service. See cover for contact information.
Cooktop display shows
messages
Improper pan being used
(“replace pan” animation showing
in the display when you place a
saucepan on an induction
surface cooking area)
See the “Pan Detection” section. Check that the saucepan is
ferromagnetic. Check that the diameter of the saucepan is large
enough. Center the saucepan on the surface cooking area.
Allow the saucepan to cool down in the event that it has
become hot when used. Switch the surface cooking area off,
then on again. If the display still does not light up, turn power
off at the circuit breaker. Wait 20 seconds and turn power back
on.
Long cooking time (performance
boost function display flashing
and switching off)
The Performance boost function operates the surface cooking
area with the most power. During long cooking times, it is
possible that the function will switch the surface cooking area
off to keep the cooktop from overheating. You can continue to
use the cooktop if the display is not flashing.
Error code (display flashing “Er”
and numbers)
If an “Er” and a series of numbers appear in the display panel,
turn power off at the circuit breaker. Turn on again. If problem
continues, call customer service. See the cover for contact
information.
