20
Troubleshooting — Connectivity
First try the solutions suggested here or visit our website at www.whirlpool.com/connect.
If you experience
Possible Causes
Solution
Dryer is not connected
to home Wi-Fi router
(Wi-Fi icon is OFF)
The dryer may be in standby mode.
Touch the POWER button on the dryer and observe indicators.
All indicator lights are off when in standby mode.
The dryer has never been connected
to the home Wi-Fi router.
See “Connectivity Setup” section.
The dryer has been connected to
the home Wi-Fi router, but dryer
Wi-Fi is OFF.
Press CONNECT. The Wi-Fi icon should blink while connecting
(this may take up to 2 minutes).
Lost connection to home Wi-Fi router. Check whether the router is on and working with other
computers or devices in the home (able to access the Internet).
Weak signal strength or signal
interference between the dryer
and router.
Try to place the wireless router closer to the dryer. It may be
necessary to install a Wi-Fi range extender.
Wi-Fi icon does not light
at all after pressing the
Connect button
Something may be wrong with the
dryer.
Unplug or disconnect dryer power for 30 seconds. Return power.
Repeat Wi-Fi connect process.
Verify that the dryer operates correctly except for not being able
to connect. Call for service.
Dryer is connected to
home Wi-Fi router, but
Whirlpool™ app or
Smart Grid functions
do not work
Smart Grid features on the dryer may
be OFF.
Check whether either Smart Grid indicator is on continuously.
Touch CONNECT to turn Smart Grid feature on.
Connection to the Whirlpool™ app
and Smart Grid service may be
unavailable.
Check if the blue Smart Grid indicator is blinking.
User account has not been properly
set up, or the dryer has not been
registered in an account.
See “Connectivity Setup” section or the Whirlpool™ app directly
for account setup and dryer registration instructions.
Verify that the dryer is paired with your account in the app.
Verify correct e-mail address, mobile number, and notification
preferences.
Connection Status
Control Panel Indicator Lights
Dryer is not connected
• Wi-Fi icon is OFF
• Smart Grid icons are OFF
Dryer is attempting to connect to home
• Wi-Fi icon is blinking slowly
Wi-Fi router
Dryer is connected to home Wi-Fi router, but
• Wi-Fi icon is ON
Whirlpool™ app or Smart Grid functions do not work
• Blue Smart Grid icon is blinking slowly
Dryer is connected to home Wi-Fi router, and the
• Wi-Fi icon is ON
Whirlpool™ app works
• Smart Grid icon is either ON or OFF — it is
not blinking
