Whirlpool WOS31ES7JS, User Instructions

11

TROUBLESHOOTING

First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, 

refer to the warranty, or visit 

http://www.whirlpool.com/product_help. 

In Canada, visit

 http://www.whirlpool.ca.

Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:

Whirlpool Brand Home Appliances 

Customer eXperience Center 

553 Benson Road 

Benton Harbor, MI 49022-2692

In Canada:

Whirlpool Brand Home Appliances 

Customer eXperience Centre 

200 - 6750 Century Ave. 

Mississauga, Ontario L5N 0B7

Please include a daytime phone number in your correspondence.

Problem

Possible Causes and/or Solutions

Nothing will operate

Oven isn’t wired properly

-

 See the Installation Instructions.

Household fuse is blown, or a circuit breaker is tripped -

 Replace the fuse, or reset the circuit breaker. If the 

problem continues, call an electrician.

The control displays an F9 or F9 E0 error code -

 The electrical outlet in the home may be miswired. Contact 

a qualified electrician to verify the electrical supply.

Oven will not operate Delay Start is set -

 See the “Cook Time” section.

Control Lock is on -

 Press and hold CONTROL LOCK for 3 seconds to unlock.

Control is in Demo Mode -

 See the “Electronic Oven Controls” section. Demo Mode is used for display 

models in a showroom.

Electronic oven control set incorrectly -

 See the “Electronic Oven Controls” section.

Oven temperature 

too high or too low

Oven temperature needs adjustment -

 See “Oven Temperature Control” in the “Electronic Oven Controls” 

section.

Display shows 

messages

Power failure (display shows flashing time) -

 On some models, reset the clock, if needed.  

See the “Clock” keypad feature in the “Feature Guide” section.

Error code (display shows letter followed by number) -

 Press OFF/CANCEL/     to clear the display. 

See “Control Display” in the “Electronic Oven Controls” section. If it reappears, call for service. 

See the “Warranty” for contact information.

Cleaning cycle did 

not work on all spills

Several cooking cycles between cleaning cycles or spills on oven walls and doors -

 Run additional 

cleaning cycles. The affresh

®

 Kitchen and Appliance Cleaner can be used for stubborn soils. 

See the “Accessories” and “Self-Cleaning Cycle” sections for more information.

Oven cooking results 

not what expected

The set temperature was incorrect -

 Double-check the recipe in a reliable cookbook.

Oven temperature needs adjustment -

 See “Oven Temperature Control” in the “Electronic Oven Controls” 

section.

Oven was not preheated -

 See the “Baking and Roasting” section.

Racks were positioned improperly -

 See the “Positioning Racks and Bakeware” section.

Not enough air circulation around bakeware -

 See the “Positioning Racks and Bakeware” section.

Batter distributed unevenly in pan -

 Check that batter is level in the pan.

Darker browning of food caused by dull or dark bakeware -

 Lower the oven temperature 25°F (15°C) or 

move rack to a higher position in the oven.

Lighter browning of food caused by shiny or light colored bakeware -

 Move rack to a lower position in the 

oven.

Incorrect length of cooking time was used -

 Adjust cooking time.

Oven door was not closed -

 Be sure that the bakeware does not keep the door from closing.

Oven door was opened during cooking -

 Oven peeking releases oven heat and can result in longer cooking 

times.

Rack is too close to bake burner, making baked items too brown on bottom -

 Move rack to higher 

position in the oven.

Pie crusts browning too quickly -

 Use aluminum foil to cover the edge of the crust and/or reduce baking 

temperature.