34
NOTE: DIAGRAMS & ILLUSTRATIONS ARE NOT TO SCALE
PROBLEM
CAUSE(S)
SOLUTIONS
4. Blowers will not operate when the ON/OFF start button
is depressed.
A) There is no power to the stove.
B) There is no power to the control board.
A) Check that the stove is plugged in to the wall
outlet.
B
1
) Check if the house circuit breaker has tripped.
B
2
) Check the wire connections on the high limit
thermal switch and control board.
5. There is soot or fl y ash in the house.
A) The window is being cleaned when the stove is
operating.
B) There is leakage at the joints between the exhaust
blower, connection or exhaust pipe connections.
This will be evidenced by dust on the impeller of
the room air blower, and in the heat exchanger
area.
C) The vacuum cleaner is leaking.
A) Turn down the room air blower or turn off stove before
cleaning to prevent dispersion of ash and soot into the
room.
B) Seal up any leaks in the exhaust system with room
temperature vulcanizing high temperature silicone sealer
(RTV).
C) DO NOT use a standard household vacuum or “shop
vac” as the fi lters will leak the fi ne particles of ash. Clean
the stove with an approved ash vacuum ONLY.
6. Stove acts as if a fi re is present when there is not a fi re
in the grate.
A) Excessive sun light may be shining directly into
fi rebox from window.
A) Block excessive sunlight. Call authorized Lennox
Hearth Products dealer if problem persists.
7. Stove will not light.
A) The igniter element may have failed.
B) There is not enough pellets in the UltraGrate.
A) Check igniter element fuse in rear stove compartment.
Call your authorized Lennox Hearth Products dealer. See
Lighting Procedure Without Igniter
,
Page 21.
B) Prime the feed system (see
Initial Start-Up, Page 20).
8. Fault
A) Photoeye not detecting fl ame.
B) Stove has run out of fuel.
C) A disk has tripped / pressure switch.
D) Door switch not engaged, stopping pellet feed
(Profi le
®
30 FS-2 and Profi le 30 INS-2).
A) Check connection at control board following yellow
wires to all connectors. Inspect and clean photoeye fi lter,
if necessary.
B) Refi ll hopper.
C) Blower intake, exhaust passages and / or venting
system needs cleaning (follow routine and annual
maintenance procedures).
D
1
) Have dealer check operation to determine if adjust-
ment or replacement is necessary.
D
2
) If this does not correct the problem contact your local
authorized Lennox Hearth Products dealer.
9. Blowers run continuously
A) Wire harness and/or control board has been dam-
aged – unplug stove and contact dealer.
A) Contact your local authorized Lennox Hearth Products
dealer.
10. All lights on control are on but nothing happens
A) When using a thermostat. Thermostat not call-
ing for heat.
B) If not using a thermostat - Check thermostat
jumper
A) The lights on the control board remain on even when
the thermostat is not demanding heat. When the thermo-
stat demands heat the stove will begin to operate.
B) Ensure that the thermostat jumper at terminal block is
installed and making good contact.
QUALIFIED TECHNICIANS ONLY
Unplug Appliance Before Performing Any Troubleshooting or Maintenance
TROUBLESHOOTING
