Trouble Shooting (cont.)
35
PROBLEM
CAUSE(S)
SOLUTIONS
Fans will not operate when
the start switch is depressed.
There is soot or fly ash in the
house.
With optional FASTFIRE™
Self-Igniter, pellets do not
ignite within 15 minute timer
cycle; igniter probe glows red.
There is no power to the control
board.
The window is being cleaned
when the stove is operating.
There is leakage at the joints
between the combustion fan,
exhaust pipe, and “L” vent. This
will be evidenced by dust on the
impeller of the convection fan,
and inside the heat exchanger
tubes.
For a fireplace insert installation,
if existing fireplace opening was
not thoroughly cleaned and
sealed (painted) before the insert
was installed, the convection fan
may be picking up dust, soot or
ash and blowing it into the
house.
The stove is being cleaned with
an unapproved vacuum.
No fuel supply.
Insufficient combustion air flow.
Check the connections between the
high-limit snap switch and the
harness. Call your Whitfield Dealer
for a diagnosis.
Turn down the convection fan or turn
off stove before cleaning to prevent
dispersion of ash and soot into the
room.
Seal up any leaks in the exhaust sys-
tem with room temperature
vulcanizing silicone sealer (RTV).
Pull the insert away from the fireplace
opening. Thoroughly clean the open-
ing and paint the inside opening with
latex paint or masonry sealer to hold
down the finer particles of dust.
DO NOT use a standard household
vacuum or “shop vac” as the filters
will leak the fine particles of ash.
Clean the stove with an approved Ash
Vacuum ONLY.
Check to see that hopper contains fuel
and that auger is primed (full of fuel),
and fuel is feeding into the burn grate
(auger “on” light is blinking).
Check to see that burn grate is firmly
in place, and that firebox door and ash
release slide plates are completely
closed. On freestanding model, ash
door must be latched. Fuel feed rate
and damper knobs should be set to the
“MEDIUM” and “HIGH” ranges.
