13
Troubleshooting
Problem
Possible Causes
Solutions
The machine won't
operate
The glass door freezer is un-
plugged
The voltage is not in the correct
range
Too many appliances running form
Push the plug completely into the power source
Make sure that the glass door freezer runs on a
dedicated power source that can support the
maximum power consumption of the glass door
freezer
Run the glass door freezer on a dedicated power
Noise during operation
The legs are not leveled
Certain sounds are normal
Make sure legs are properly installed
See “Normal Sounds”
The compressor runs
for 1 to 5 minutes and
stops
The voltage is not in the correct
range
Unplug and restart when the power is normal
The compressor runs
but the inner liner
does not get very cold
The ambient temperature is too
high
The system is blocked
•
If temperature is higher than 90°F, the unit need
longer to cool to the set temperature
•
Contact Whynter Service Department via email at
support
@whynter.com
The glass door freezer
does not cool suffi-
ciently
Freezer door being opened fre-
quently
Freezer door left open for a while
Not enough adequate clearance
Freezer is overfilled
Ambient temperature is too high
Refrain from opening the glass door freezer door
recurrently
Make sure to close freezer door
Follow recommended clearance measurements
If temperature is higher than 90°F, the unit need
longer to cool to the set temperature
The compressor does
not run
The controller is faulty (the power
indicator is not on)
The temperature is set too high
and the ambient temperature is
too low
Contact Whynter Service Department via email at
service@whynter.com
Set the glass door freezer to a lower temperature
Door does not fully
close
Legs are not properly leveled
Stored items holding door open
See “Leveling the Glass Door Freezer”
Move stored item to a different location
Food defrosting
Freezer is unplugged
Fuse blown
Freezer door being opened fre-
quently
Freezer door left open for a while
Push the plug completely into the power source
Replace fuse or reset the breaker
Check to see if an object is holding the door open
Excessive frost
buildup
Door left open too frequent or too
long door openings
High humidity
Check to see if an object is holding the door open
Open the door less often
Many common glass door freezer problems are easily resolved. Try the troubleshooting suggestions below
to see if the problems can be resolved before having to contact the service department.
