12
TROUBLESHOOTING
Many common upright freezer problems are easily resolved. Try the troubleshooting suggestions below
to see if the problems can be resolved before having to contact the service department.
The following characteristics are normal and should not be looked upon as a problem:
A gentle trickling (water) sound caused by coolant flowing through the pipe.
Compressor operating at high temperature.
Problem
Possible Cause
Probable Correction
The machine won't
operate.
The upright freezer is unplugged.
The upright freezer power switch
is OFF
Plug the upright freezer in.
Turn the upright freezer power on by
turning the temperature control knob
Noise during operation
The feet are not leveled and
locked.
Certain sounds are normal
Level and lock the feet. See Leveling
the upright freezer
See “Normal Sounds”
The upright freezer does
not cool sufficiently
Door being opened frequently
Door left open for a while
Not enough adequate clearance
Upright Freezer is overfilled
Ambient temperature is high
Refrain from opening the upright
freezer door recurrently
Make sure to close upright freezer
door
Follow recommended clearance
measurements. See Installation
Clearances
Foods defrosting
Unit is OFF
Freezer is unplugged
Circuit breaker is tripped
Door is open
Too frequent or too long door
openings
Move the control to a temperature
setting
Push the plug completely into the
outlet
Reset the breaker
Check to see if an object is holding
the door open
Excessive frost buildup
Door/lid left open too frequent or
too long door openings
High humidity
Check to see if an object is holding
the door open
Freezer external surface is
warm
The external freezer walls can be
as much as 30°F warmer than
room temperature
This is normal while the compressor
works to transfer heat from inside the
freezer cabinet
Moisture forms on inside
freezer walls
Weather is hot and humid, which
increases internal rate of frost
buildup
Door may not be seating properly
Door is kept open too long, or is
opened too frequently
This is normal
Check door installation
Open the door less often
Odors in freezer
Interior needs to be cleaned
Food with strong odors are in the
freezer
Clean interior with sponge, warm
water, and baking soda
