This section provides information on possible problem, solutions and other references for using the system.
If you cannot solve the problems please contact our Authorized Repair Center.
Q
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FAQ and Troubleshooting
Q
I cannot run any functions.
A
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1
This may happen when the product is in the HOLD status. When pushing the HOLD switch upward, the HOLD LED
light will be lit. Slide the HOLD switch downwards and try again.
A
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2
If the product is running on battery power, check the battery charge status.
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Q
Why doesn’t my product enter Sleep or Hibernate mode?
A
Your product may become unstable if the operating mode is changed before the product completely enters Sleep or
Hibernate mode.
To restore your product to normal operating stability,
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Save and Close all open programs.
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Click Start and Shutdown and Restart.
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If your product does not restart, press the Ctrl+Alt+Delete keys and click the Turn off button and Restart.
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If this procedure doesn’t work, press and hold the power button until the product turns off.
(Turning off your product with the power switch may cause loss of unsaved data.)
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Q
The memory capacity is different from the specification of the product.
A
It shows less capacity than itself because some of them are used for the graphic memory.
If your memory capacity is 64MB less than the specification, there’s no problem at all.
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Q
The FAN is suddenly noisy.
A
It adjusts the heat of the product inside. If the product gets hot the fan is supposed to make it cooler, in that case you
may hear the noise.
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Q
I’m using 512MB RAM but I’d like to use high capacity RAM. Is it possible to upgrade to 1GB?
A
Our product has got only memory slot, it would not be able to make an additional memory input.
If you’d like to upgrade the memory capacity into 1GB, we’d like to recommend you to ask the authorized customer
service center. If you do it by yourself voluntarily, the company will not provide technical support, a replacement or
refund, and if our service engineer visits you due to this problem, a service charge will be applied.
Q
The operating time of a fully charged battery has decreased from when the player was new.
A
Over time, operating time of a fully charged battery can decrease, based on a number of variables :
the number of times the battery has been charged, how much the player has been used, and how long the product
has been stored unused. This is normal way for a rechargeable battery and may indicate that the battery needs
replacement.
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Q
What should I do if the battery indicator is flashing and my product does not start?
A
This issue could be due to the battery pack not being installed properly. To resolve this issue, turn off your product
and remove the battery pack. Then install the battery pack to the product again.
A
If the issue persists after performing the above, it means the installed battery pack is not compatible. Remove the
battery pack and contact an authorized Wibrain Repair center.
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Q
The battery cannot be charged.
A
The warranty of the battery is 6 months. If it’s under the warranty period you’d better exchange it.
(Even though it’s under warranty, you may be charged if the problem has been caused by your fault.)
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