Wickes standard Guarantee
This product has been manufactured for Wickes
Building Supplies Ltd by Triton Showers and is
guaranteed against all mechanical and electrical
defects arising from faulty workmanship or
materials for a period of two years for domestic
use only, from the date of purchase, provided
that it has been installed by a competent person
in full accordance with the fitting instructions.
Any part found to be defective during this
guarantee period we undertake to repair or
replace at our option without charge so long as
it has been properly maintained and operated in
accordance with the operating instructions, and
has not been subject to misuse or damage.
This product must not be taken apart, modified
or repaired except by a person authorised
by Wickes Ltd. This guarantee applies only
to products installed within the United
Kingdom and does not apply to products used
commercially.
This guarantee does not affect your statutory
rights.
What is not covered:
1
Breakdown due to:
a)
use other than
domestic use by you or your resident family;
b)
wilful act or neglect;
c)
any malfunction
resulting from the incorrect use or quality of
electricity, gas or water or incorrect setting
of controls;
d)
faulty installation.
2
Repair costs for damage caused by foreign
objects or substances.
3
Total loss of the product due to non-
availability of parts.
4
Compensation for loss of use of the product
or consequential loss of any kind.
5
Call out charges where no fault has been
found with the appliance.
6
The cost of repair or replacement of pressure
relief devices, sprayheads, hoses, riser rails and/
or wall brackets, isolating switches, electrical
cable, fuses and/or circuit breakers or any
other accessories installed at the same time.
7
The cost of routine maintenance, adjustments,
overhaul modifications or loss or damage
arising therefrom, including the cost of
repairing damage, breakdown, malfunction
caused by corrosion, furring, pipe scaling,
limescale, system debris or frost.
customer service
0844 980 0735
e-mail: serviceenquiries@tritonshowers.co.uk
service Policy
In the event of a complaint occurring, the
following procedure should be followed:
1
Telephone Customer Service on
0844 980 0735, having available the model
number and power rating of the product,
together with the date of purchase.
2
Customer Service will be able to confirm
whether the fault can be rectified by either
the provision of a replacement part or a site
visit from a qualified service engineer.
3
If a service call is required the unit must be
fully installed for the call to be booked and
the date confirmed. In order to speed up your
request, please have your postcode available
when booking a service call.
4
It is essential that you or an appointed represen-
tative (who must be a person of 18 years of age
or more) is present during the service engineer's
visit and receipt of purchase is shown.
5
A charge will be made in the event of an
aborted service call by you but not by us, or
where a call under the terms of guarantee
has been booked and the failure is not
product related (i.e. scaling and furring,
incorrect water pressure, pressure relief device
operation, electrical installation faults).
6
If the product is no longer covered by the
guarantee, a charge will be made for the site
visit and for any parts supplied.
7
Service charges are based on the account
being settled when work is complete, the
engineer will then request payment for the
invoice. If this is not made to the service
engineer or settled within ten working days,
an administration charge will be added.
replacement Parts Policy
Availability:
It is policy to maintain availability
of parts for the current range of products for
supply after the guarantee has expired. Stocks
of spare parts will be maintained for the
duration of the products’ manufacture and
for a period of five years thereafter.
In the event of a spare part not being available a
substitute part will be supplied.
Payment:
The following payment methods can
be used to obtain spare parts:
1
By post, pre-payment of pro forma invoice by
cheque or money order.
2
By telephone, quoting credit card
(MasterCard or Visa) details.
3
By website order, www.tritonshowers.co.uk
TRITON reserve the right to change product specification without prior notice. E&OA. © TRITON SHOWERS 2009
Wickes Building Supplies Ltd.
Lodge Way House,
Lodge Way,
Harlestone Road,
Northampton.
NN5 7UG
